topic Difficulty with VMB3000 base station after moving wifi router in Arlo Pro

Difficulty with VMB3000 base station after moving wifi router

Geoff_VC — Wed, 08 May 2019 15:27:31 GMT

I have a VMB3000 base with 4 Pro VMC4030 cameras. We had some office layout changes and the base station was disconnected for a couple of weeks.

After reconnecting the base station - 2 of the 4 cameras are working - but I cannot get the other 2 to sync with the base.

I press sync on the base and then sync on the camera - but I don't get any shutter sound or any lights changing on the camera at all. When I pull and replace the battery in the cameras not working I get a solid blue light and the 2 that are working show 85% battery.

I removed one of the cameras that wasn't connecting and when I try to add it as a new device through the web portal I get a "No Base Stations Found" message.

Not sure what to do next. Any ideas?

Re: Difficulty with VMB3000 base station after moving wifi router

jguerdat — Wed, 08 May 2019 17:14:57 GMT

If you turned the base off without removing the camera batteries, the batteries are likely dead. The cameras will keep trying to connect to the now-nonexistant base, draining them. Charge the batteries and things should be fine.

Re: Difficulty with VMB3000 base station after moving wifi router

Geoff_VC — Wed, 08 May 2019 17:28:15 GMT

Thank you I think this is it. I reset the base and it connected and I am re-charging the camera batteries.