topic Re: Granted access user has full access but not receiving push notification on his Android phone in Arlo Pro

Granted access user has full access but not receiving push notification on his Android phone

NyctoKatz — Mon, 06 May 2019 23:17:33 GMT

The user that has been granted access to my Arlo Pro is not getting any push notifications. The user has been given full access and needs to be able to get these notifications as well. How do we fix this? His notifications in his Andriod phone are enabled as well, for the record.

Re: Granted access user has full access but not receiving push notification on his Android phone

TomMac — Mon, 06 May 2019 23:17:43 GMT

Do you take pushes too ??

Pushes are on for all or off for all, while emails can be user selected

Re: Granted access user has full access but not receiving push notification on his Android phone

NyctoKatz — Mon, 06 May 2019 23:17:54 GMT

Notifications for that app are enabled. I don't have an option that is labeled "push notifications" so I am unsure what specifically you are talking about. In the Arlo app when going to the notifications option, it redirects us to the phones settings for notifications.

Re: Granted access user has full access but not receiving push notification on his Android phone

jguerdat — Mon, 06 May 2019 23:18:04 GMT

Push notifications (as well as all settings for a camera) are in your modes and rules. Read the FAQs here if unsure what those are. In addition, the phone settings for the app have to allow notifications. Part of that is to also check that all permissions are allowed.

Re: Granted access user has full access but not receiving push notification on his Android phone

NyctoKatz — Mon, 06 May 2019 23:18:12 GMT

Oh yes, those were already enabled under the Mode, and notifications are allowed on the phone. Also, he has been given full permission to everything.

Re: Granted access user has full access but not receiving push notification on his Android phone

jguerdat — Tue, 07 May 2019 12:28:13 GMT

I meant the app permissions in the phone settings.

Re: Granted access user has full access but not receiving push notification on his Android phone

NyctoKatz — Tue, 07 May 2019 14:52:41 GMT

the app permissions are enabled in the phone setting.

Re: Granted access user has full access but not receiving push notification on his Android phone

jguerdat — Tue, 07 May 2019 17:49:47 GMT

What happens if the phone is rebooted and the app reinstalled?

Re: Granted access user has full access but not receiving push notification on his Android phone

NyctoKatz — Wed, 08 May 2019 14:31:31 GMT

This worked! Thank you! The phone had been rebooted before and didn't work. However, we uninstalled the app, restarted the phone, and reinstalled that app and now it works.