topic Re: Arlo Pro image/video quality showing washed out colors. See attached file in Arlo Pro

Arlo Pro image/video quality showing washed out colors. See attached file

Jayfkuul — Tue, 30 Apr 2019 21:52:05 GMT

After the last firmware update, it seems I have a problem that I have seen others have had, with washed out colors.

Attached are some captures that are clearly eveidnt in what is happening. I've swapped the cameras, just to eliminate a camera problem itself. Yes, the camera is further away than the other but, I've had the system for almost a year now and this is the first I have had an issue with. What is even stranger is, it comes and goes and I would realy like an answer to this issue.

I've also changed batteries, re-synced cameras to base and powered off the base unit quite a few times here. Brightness is 50%, night vision on and off, makes no difference either. Tried all picture qualities as well, made no difference.

Re: Arlo Pro image/video quality showing washed out colors. See attached file

Jayfkuul — Tue, 30 Apr 2019 21:52:24 GMT

Because I cant attach 2 pics under 1 reply, here is the pic after swapping cameras.

Re: Arlo Pro image/video quality showing washed out colors. See attached file

jguerdat — Tue, 30 Apr 2019 21:52:39 GMT

The first image looks normal. The second one is an image after the camera has sensed low light and reverts to black and white to increase sensitivity for the video.

Re: Arlo Pro image/video quality showing washed out colors. See attached file

Jayfkuul — Tue, 30 Apr 2019 21:52:52 GMT

The problem is, both pictures are from the same day, an hour apart. 12 and 1pm on a clear sunny day. Hence why I switched cameras with the front and back, to see if this was a camera problem.

Re: Arlo Pro image/video quality showing washed out colors. See attached file

jguerdat — Tue, 30 Apr 2019 21:53:07 GMT

I haven't seen anything like this before except with hardware problems. Since you've swapped cameras and the same location has the same problem, I would open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Pro image/video quality showing washed out colors. See attached file

Jayfkuul — Fri, 03 May 2019 14:30:41 GMT

Emailed support right after this chain, heard NOTHING back from at all. I take it everything thats said about Netgear support is true then. What a shame, guess I'll no longer be recommending their products from here on out.

Re: Arlo Pro image/video quality showing washed out colors. See attached file

JessicaP — Fri, 03 May 2019 19:15:52 GMT

Hi @Jayfkuul,

Let me gather more information from you regarding not hearing back from our support team.

Re: Arlo Pro image/video quality showing washed out colors. See attached file

Jayfkuul — Fri, 03 May 2019 20:08:12 GMT

PM sent.

Re: Arlo Pro image/video quality showing washed out colors. See attached file

Jayfkuul — Tue, 07 May 2019 14:34:25 GMT

Heres a quick gif of video, from said camera after firmware upgrade.

Re: Arlo Pro image/video quality showing washed out colors. See attached file

jguerdat — Tue, 07 May 2019 17:48:15 GMT

Huh. It must be your radiant personality that gets you color because when you leave the scene it goes to B&W. 🙂

I suspect a hardware problem with the camera.

Re: Arlo Pro image/video quality showing washed out colors. See attached file

Jayfkuul — Tue, 07 May 2019 18:58:39 GMT

lol thats my son actually... I swapped cameras and gotten the same results, can't be a camera issue. Check my pics in earlier posts.

Re: Arlo Pro image/video quality showing washed out colors. See attached file

jguerdat — Wed, 08 May 2019 00:02:26 GMT

Follow up with @JessicaP and her offer to start a support case. I guess someone smarter than I is needed to figure this out.

Re: Arlo Pro image/video quality showing washed out colors. See attached file

Bob_B — Wed, 22 May 2019 20:06:14 GMT

FWIW: Over the last week, my Arlo Pro cam has also developed washed out color.

Re: Arlo Pro image/video quality showing washed out colors. See attached file

JessicaP — Tue, 28 May 2019 18:46:02 GMT

Hi @Bob_B,

Try to follow the steps that jguerdat mentioned earlier. If you're still having problems, contact our support team here: Arlo Support