topic Re: Getting status in Arlo Pro

Getting status

aanelso12 — Fri, 19 Apr 2019 02:48:37 GMT

For 2 weeks now I rarely get live feed, it's always reading getting status... It's fully charged, I've reset it....HELP... KINDA SUCKS

Re: Getting status

JessicaP — Fri, 19 Apr 2019 19:13:22 GMT

Hi @annelso12,

Is this happening when you're trying to view the live feed on your Arlo app on your phone or web client on your computer? Have you tried rebooting your Base Station to see if that helps too?

Re: Getting status

Ssks — Mon, 22 Apr 2019 20:14:28 GMT

Like other concerns I've noticed. I also have to wait a long time watching"getting status" before the live feed is available. My daughter's is the primary phone and camera is in her house. She doesn't have the problem.

Re: Getting status

JessicaP — Tue, 23 Apr 2019 15:14:26 GMT

Hi @Ssks,

Where are you viewing your live feed at? Is this happening on both your Arlo app on your phone device and/or web client on your computer?