topic Lost all connections ARLO PRO SYSTEM in Arlo Pro

Lost all connections ARLO PRO SYSTEM

kzke — Mon, 15 Apr 2019 22:20:35 GMT

My Arlo Pro system lost all data over the weekend. The base and all cameras were "lost" Had to add the base and now each camera. I have had this system for a few years and this is the first time this happens. No loss of internet connection at all at home. What happened? How can I prevent from happening again? Any help is much appreciated!

Re: Lost all connections ARLO PRO SYSTEM

ShayneS — Wed, 17 Apr 2019 17:09:20 GMT

Hi @kzke

That is an odd issue. Have you tried contacting customer support regarding this issue? They may be able to look in to why this occurred. I have attached the link here for you - Arlo Tech Support

Re: Lost all connections ARLO PRO SYSTEM

kzke — Wed, 17 Apr 2019 21:02:39 GMT

Hi @ShayneS!

Thank you for your reply. I tried Chat but it did not go thru. I am going to try again, not urgent as I got the cameras back after adding the base station and pairing the cameras again but I will pursue. I'll post anything I find out here, cheers!