topic Re: How can a 2nd user get alarm alerts? in Arlo Pro

How can a 2nd user get alarm alerts?

Auscan — Sat, 13 Apr 2019 00:25:42 GMT

My wife has accepted my invite and made an account but she does not get any alarm alerts. I do not know why. Please help!

Re: How can a 2nd user get alarm alerts?

jguerdat — Sat, 13 Apr 2019 13:55:11 GMT

I assume you mean notifications. Are you meaning push or email notifications? If push, have you enabled all permissions for the ap in the phone settings?

Re: How can a 2nd user get alarm alerts?

Auscan — Sat, 13 Apr 2019 18:16:17 GMT

My wife did not have the app setup on her phone. I hope she will get email alerts now.

What are push notifications?

One other question or should I add a new post? My phone does not show geofencing. What are the steps to put it on it and my wife's phone?

Re: How can a 2nd user get alarm alerts?

jguerdat — Sat, 13 Apr 2019 20:14:32 GMT

Email notifications have nothing to do with the app - they're emails. You need to add here email address in your modes and rules for them to work.

Push notifications require the app. Never log out of the app, just background it for them to work. They are just notifications that pop up in the phone's notification bar like other notifications. Those need to be enabled in your modes and rules, too, but are global - anyone with a login to your cameras will receive them.

Geofencing is a mode you can select on the primary user's account. A user that has been granted access may need to have the additional access permissions enabled.

If unsure what any of these comments mena, you need to read the wide variety of FAQ here available in the support pages for your cameras.

Re: How can a 2nd user get alarm alerts?

Auscan — Sun, 14 Apr 2019 13:42:08 GMT

Geofencing is not even an option on my phone (primary user).

Re: How can a 2nd user get alarm alerts?

jguerdat — Sun, 14 Apr 2019 13:44:43 GMT

You are looking in the Mode tab for all modes as well as geofencing, right?

Re: How can a 2nd user get alarm alerts?

Auscan — Sun, 14 Apr 2019 13:46:36 GMT

Yes. Nothing under Schedule.

Re: How can a 2nd user get alarm alerts?

jguerdat — Sun, 14 Apr 2019 14:02:00 GMT

Start by rebooting the phone and reinstalling the app. Any luck?

Re: How can a 2nd user get alarm alerts?

Auscan — Sun, 14 Apr 2019 14:17:01 GMT

I will try that. It worked!!!!! Thank you so much Guru.