topic Re: Why is my camera not recording to my library in Arlo Pro

Why is my camera not recording to my library

Salmlemyg — Sat, 30 Mar 2019 02:26:22 GMT

Re: Why is my camera not recording to my library

Emelle — Sat, 30 Mar 2019 11:23:14 GMT

Mine stopped recording yesterday also. Camera is connected. Other cameras are recording fine.

Re: Why is my camera not recording to my library

jguerdat — Sat, 30 Mar 2019 13:11:02 GMT

Verify the motion icon for the camera in the Devices tab is black, not gray. Check your modes to see if the proper one is selected and that the camera actually has a rule for it. If you removed and resynced the camera at any point, any rule in any custom modes would need to be manually re-added. Only the Armed mode gets a rule automatically.

Re: Why is my camera not recording to my library

Salmlemyg — Sat, 30 Mar 2019 23:14:48 GMT

The settings all appear to be the same as the other two cameras who are working fine. So im not sure what to do. I have resynced the camera and nothing has changed

Re: Why is my camera not recording to my library

Salmlemyg — Sat, 30 Mar 2019 23:15:37 GMT

sorry where do i find mode

Re: Why is my camera not recording to my library

wesusingarlo — Wed, 10 Apr 2019 01:15:13 GMT

Similar experience. My cameras were working on April 6, then on April 7, no new videos.

Re: Why is my camera not recording to my library

ShayneS — Wed, 10 Apr 2019 01:41:16 GMT

Hi @wesusingarlo

What troubleshooting steps have you performed so far?

Re: Why is my camera not recording to my library

wesusingarlo — Wed, 10 Apr 2019 01:46:05 GMT

Hi ShayneS,

1. I restarted the base station today.

2. I made sure the cameras were working by testing them through the app

3. I tested the motion sensor, and that was working

4. There were no error messages being reported anywhere. It's interesting that the cameras don't realize that they aren't recording to the library anymore.

Seems like the equipment is working fine.

Re: Why is my camera not recording to my library

jguerdat — Wed, 10 Apr 2019 13:04:31 GMT

Are the motion icons in the Devices tab for each camera black or gray? Gray means disarmed - check your active mode.

Re: Why is my camera not recording to my library

wesusingarlo — Wed, 10 Apr 2019 16:59:41 GMT

@jguerdat It's armed. The motion icons are active.

Re: Why is my camera not recording to my library

jguerdat — Wed, 10 Apr 2019 17:05:23 GMT

Some folks have had to resort to resetting the whole system and starting fresh.