topic Re: Arlo Pro dies after just a couple of days of use. Help? in Arlo Pro

Arlo Pro dies after just a couple of days of use. Help?

UptownHop — Fri, 05 Apr 2019 15:00:48 GMT

My Arlo Pro camera battery regularly dies after just a couple days of use. These are the re-chargeable batteries, Model A-1B, and the cameras are "Arlo Pro on HW Version HM11". Any help or thoughts would be appreciated.

Re: Arlo Pro dies after just a couple of days of use. Help?

brh — Fri, 05 Apr 2019 15:01:02 GMT

@UptownHop

The usual culprit for this problem is that the signal strength between the base and the camera is weak causing the camera to go offline. When that happens, the camera/cameras will keep trying to reconnect until the battery dies. Try temporarily moving the camera within a few feed of the base and see if the battery stops rapidly losing its charge. If that works, try moving the base closer to the camera.

My Pro batteries usually last about 2 to 3 months with lots of recordings.

If that doesn't work, try contacting Customer Support.

Brian

Re: Arlo Pro dies after just a couple of days of use. Help?

UptownHop — Sun, 07 Apr 2019 18:39:42 GMT

Thanks Brian. That sounds about right. Unfortunately I can't place the cameras any closer to the base.

Re: Arlo Pro dies after just a couple of days of use. Help?

brh — Sun, 07 Apr 2019 18:44:02 GMT

@UptownHop

what is the signal strength showing for that camera?

Brian

Re: Arlo Pro dies after just a couple of days of use. Help?

UptownHop — Mon, 08 Apr 2019 21:31:29 GMT

Not sure. Where does it show signal strength? Can't see it on the app.

Re: Arlo Pro dies after just a couple of days of use. Help?

brh — Mon, 08 Apr 2019 21:54:34 GMT

@UptownHop

Although it is quite small on the mobile app Devices page, you can click on the gear wheel for each camera and view the symbols on a larger scale. There should be a dot and 3 curved bars above it. Let me know how many bars are showing black - not gray.

Brian

Re: Arlo Pro dies after just a couple of days of use. Help?

UptownHop — Mon, 08 Apr 2019 22:05:28 GMT

Just a dot and 2 black bars. But it's the same for the one right next to the base as it is for the one 40 feet away.

Re: Arlo Pro dies after just a couple of days of use. Help?

brh — Mon, 08 Apr 2019 22:39:08 GMT

@UptownHop

The only thing I can think of if the camera is not defective is to move the hub a little further from the hub and move the camera temporarily to a different room in the house and see if it is an interference problem. If that doesn't work try contacting Customer Support.

Brian