topic Device offline -constantly dropping. Why?? in Arlo Pro

Device offline -constantly dropping. Why??

NinaT — Mon, 08 Apr 2019 17:24:55 GMT

Recently bought the Arlo Pro with 3 cameras. 2 cameras are fine - no issue. The third is constantly dropping offline. It’s in the same room as the base. About1 foot away. I notice the battery is draining too in this camera only. It was 100% yesterday. I armed it, went to work, no alerts/recordings etc. It went offline and I went to re-sync this evening and it’s down to 34%
Any ideas?? I’ve only had it 1 week

Re: Device offline -constantly dropping. Why??

jguerdat — Sat, 06 Apr 2019 00:20:25 GMT

Swap at the store or open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Device offline -constantly dropping. Why??

KBrooks — Sat, 06 Apr 2019 02:17:55 GMT

I've had mine 2 yrs. 5 cameras, pro. Tonight is a first. If I check with my samsung phone ...offline. if I check with my samsung galaxy no problem. I get notifications on my phone but not tablet. It's always something with the app I'm guessing.

Re: Device offline -constantly dropping. Why??

jguerdat — Sat, 06 Apr 2019 13:04:47 GMT

Have you rebooted the tablet and maybe reinstalled the app?

Re: Device offline -constantly dropping. Why??

NinaT — Sat, 06 Apr 2019 13:08:57 GMT

Thanks for the responses. I’m returning to Amazon. There’s obviously a hardware fault - cannot see why reinstalling the app or restarting my phone will prevent the battery draining in 2 days etc.

Re: Device offline -constantly dropping. Why??

MrHaroldFinch — Sat, 06 Apr 2019 15:12:14 GMT

Same problem here. Very undependable

Re: Device offline -constantly dropping. Why??

NinaT — Fri, 12 Apr 2019 12:41:10 GMT

I switched the equipment and the replacements work without issue. So was obviously faulty

Re: Device offline -constantly dropping. Why??

jguerdat — Fri, 12 Apr 2019 13:00:54 GMT

Thanks for this. A common problem seems to be folks trying to get faulty equipment to work and not getting it replaced, either by swapping at the store or through a warranty claim.