topic Cannot decode error on recording on iPhone in Arlo Pro

Cannot decode error on recording on iPhone

EddieS19 — Wed, 03 Apr 2019 19:33:53 GMT

I am getting the error message "Cannot decode' when trying to play recorded video. I can live stream fine. This just started on the system that has been installed for over a year.

Re: Cannot decode error on recording on iPhone

jguerdat — Wed, 03 Apr 2019 19:34:08 GMT

What device? App or browser? Have you tried both? For the app, I'd start by rebooting the phone and reinstalling the app.

Re: Cannot decode error on recording on iPhone

EddieS19 — Wed, 03 Apr 2019 19:34:24 GMT

Thanks jguerdat! The issue i had was through the iPhone and rebooting the phone corrected the problem, without having to re-install the app. I appreciate the advice.