topic Re: ARLO BASE STATION OFFLINE! in Arlo Pro

ARLO BASE STATION OFFLINE!

racer734 — Sun, 24 Mar 2019 20:21:02 GMT

Hi Everyone,

I am having trouble connecting to my cameras through my phone app. The app says all the cameras apperar to be offline. The base stations lights are all green and it appears to be connected to the internet. Our internet and cable recently went out for almost a day due to weather issues (flooding), and ever since it came back on, they havent worked. I powered down everything and restarted it, but nothing changed. All of our other electronics are working online, but the arlo. Any help would be appreciated.

Re: ARLO BASE STATION OFFLINE!

TomMac — Sun, 24 Mar 2019 20:58:54 GMT

First thing is to test it on a computer to see if it's the phone or system.

https://arlo.netgear.com

Re: ARLO BASE STATION OFFLINE!

racer734 — Sun, 24 Mar 2019 21:01:08 GMT

When I log on from the computer it says the same thing:(

Re: ARLO BASE STATION OFFLINE!

jguerdat — Mon, 25 Mar 2019 00:10:55 GMT

Reboot the base. Any different?

Re: ARLO BASE STATION OFFLINE!

racer734 — Mon, 25 Mar 2019 22:09:43 GMT

@jguerdat wrote:

Reboot the base. Any different?

No different after the reboot... Im at a loss

Re: ARLO BASE STATION OFFLINE!

jguerdat — Tue, 26 Mar 2019 00:12:12 GMT

What are the LEDs on the base showing?

Re: ARLO BASE STATION OFFLINE!

racer734 — Tue, 26 Mar 2019 02:12:34 GMT

@jguerdat wrote:

What are the LEDs on the base showing?

They are showing all green.

Re: ARLO BASE STATION OFFLINE!

jguerdat — Tue, 26 Mar 2019 12:53:42 GMT

ARe you getting any videos recorded? ABout all I can suggest is to reboot your modem, router and base, in that order, even though you said you've already restarted everything. If still hosed, open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: ARLO BASE STATION OFFLINE!

racer734 — Tue, 26 Mar 2019 21:51:20 GMT

No luck with that either, thank you so much for your help.

Re: ARLO BASE STATION OFFLINE!

racer734 — Thu, 28 Mar 2019 22:13:57 GMT

Problem solved! I had to remove the base station and cameras from the app, then re-add them! Everything is back to normal:)

Re: ARLO BASE STATION OFFLINE!

jazz_sidhuz — Tue, 02 Apr 2019 06:45:37 GMT

Hi,

our base station is offline though the internet is working effectively.

somone help!

Re: ARLO BASE STATION OFFLINE!

jguerdat — Tue, 02 Apr 2019 13:03:29 GMT

What are the base LEDs showing? Have you tried logging out and back in? Are you getting recordings? Have you rebooted the base?

Where can I buy a base station do I need one or can I just use my phone

jibbsea6371 — Sat, 06 Apr 2019 23:27:47 GMT

Re: ARLO BASE STATION OFFLINE!

50CalSyco — Sat, 13 Apr 2019 20:49:56 GMT

Worked for me...don’t know what hell happened.

Re: ARLO BASE STATION OFFLINE!

50CalSyco — Sat, 13 Apr 2019 20:52:27 GMT

Worked for me...don’t know what hell happened.... Thanks