topic Re: Arlo Pro Schedule App and online mismatch in Arlo Pro

Arlo Pro Schedule App and online mismatch

DeeWsn — Sun, 24 Mar 2019 14:12:58 GMT

Using the app on my phone, in mode, schedule - Sunday is highlighted green and should be armed, app states disarmed. Online mode, schedule states Armed. They do not match on the same account. I have to manually arm the system every Sunday. I get no alerts on motion. So the App is accurate as far as getting alerts (no recordings). But the schedule is green indicating it should be armed. All the other days work according to the schedule. Very strange.

Re: Arlo Pro Schedule App and online mismatch

jguerdat — Sun, 24 Mar 2019 16:25:47 GMT

Are you using the most recent app? Which one?

Re: Arlo Pro Schedule App and online mismatch

DeeWsn — Sun, 24 Mar 2019 19:16:20 GMT

About in the app states (I dont see another app in the app store): Version 2.75

Released: Mar 16 2019 (I suspect it updates automatically)

My Amazon order states (8/2018):Arlo Pro - Wireless Home Security Camera System with Siren | Rechargeable, Night vision, Indoor/Outdoor, HD Video, 2-Way Audio, Wall Mount

-------------------

I tried many things when initially setting up the schedule - used diff times, grouped it with days ungrouped it and still Sunday would not arm no matter what. Sunday has never worked for me. The other days no problem.

Re: Arlo Pro Schedule App and online mismatch

jguerdat — Sun, 24 Mar 2019 19:23:45 GMT

It would appear that the apps continue to have issues with display/setting in the Mode tab. This has been going on for a while now. I suggest using a browser to do anything under the Mode tab to prevent these issues. You can use a mobile browser when you use the browser settings to use the desktop version of the site.

Re: Arlo Pro Schedule App and online mismatch

DeeWsn — Sun, 24 Mar 2019 20:19:09 GMT

So the App states Disarmed and online states Armed. The App controls everything bc I get no motion detection. So do I need to delete the App to allow the online version have control? I worry that if I delete the App, I will no longer get notifications? Seems so odd that the App doesn't work for 1 day....frustrating.

Thanks!

Re: Arlo Pro Schedule App and online mismatch

jguerdat — Mon, 25 Mar 2019 00:08:22 GMT

No need to delete the app. Just don't use it to control anything in the Mode tab. Check all your modes, rules and schedule using the browser to make sure they're set the way you want.