https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-camera-completely-dead/m-p/1684386#M54863 <P>I have been an arlo user for years and never had any issue like this.&nbsp; A month ago I one camera was completely dead, worked with Arlo support went through debugging and they replaced the dead one.</P> <P>&nbsp;</P> <P>So the way it starts off, the camera says offline from the app.&nbsp; When I physically look at the camera, the red lights are on as though its recording or live view in progress, but it just stays that way for ever.&nbsp; Then I unplug it, red lights are still there, remove battery and wait for a while put it back in and/or plug in power supply and then no lights at all.</P> <P>&nbsp;</P> <P>This is my second camera where arlo pro is completly dead.&nbsp; Yes I have tried charging the same battery, new battery, plugging into power source, etc. All the steps that I had previously done with the support.</P> <P>&nbsp;</P> <P>I wanted to check if others are having this issue.&nbsp; The only difference in how we are using these camera's.&nbsp; All other camera's are rarely used for live view, they just record and once in a while we use live view.&nbsp; The two dead camera are the only ones that we use live view for extended period of time as we are monitoring the kids.&nbsp; Just like majority of the other camera's they are plugged into power supply.&nbsp; Firmwares are all updated.</P> Wed, 13 Mar 2019 23:32:39 GMT fathobbit 2019-03-13T23:32:39Z https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-camera-completely-dead/m-p/1684386#M54863 <P>I have been an arlo user for years and never had any issue like this.&nbsp; A month ago I one camera was completely dead, worked with Arlo support went through debugging and they replaced the dead one.</P> <P>&nbsp;</P> <P>So the way it starts off, the camera says offline from the app.&nbsp; When I physically look at the camera, the red lights are on as though its recording or live view in progress, but it just stays that way for ever.&nbsp; Then I unplug it, red lights are still there, remove battery and wait for a while put it back in and/or plug in power supply and then no lights at all.</P> <P>&nbsp;</P> <P>This is my second camera where arlo pro is completly dead.&nbsp; Yes I have tried charging the same battery, new battery, plugging into power source, etc. All the steps that I had previously done with the support.</P> <P>&nbsp;</P> <P>I wanted to check if others are having this issue.&nbsp; The only difference in how we are using these camera's.&nbsp; All other camera's are rarely used for live view, they just record and once in a while we use live view.&nbsp; The two dead camera are the only ones that we use live view for extended period of time as we are monitoring the kids.&nbsp; Just like majority of the other camera's they are plugged into power supply.&nbsp; Firmwares are all updated.</P> Wed, 13 Mar 2019 23:32:39 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-camera-completely-dead/m-p/1684386#M54863 fathobbit 2019-03-13T23:32:39Z https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-camera-completely-dead/m-p/1684393#M54864 <P>Have you swapped chargers? I wonder if that could be the issue.</P> Thu, 14 Mar 2019 00:44:42 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-camera-completely-dead/m-p/1684393#M54864 jguerdat 2019-03-14T00:44:42Z https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-camera-completely-dead/m-p/1684404#M54865 <P>Here is the test that'm doing now, just battery but using live view just like what we do but may be I"m going to try for a few days.&nbsp; Then I'm going to swap out the powerstrip and then swap out the power supply.</P> <P>&nbsp;</P> <P>I just wanted to know if this is a common experience with others and if there way any pattern someone has found.&nbsp; If others have found issue with their chargers, then I will swap that away first.</P> Thu, 14 Mar 2019 03:47:29 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-camera-completely-dead/m-p/1684404#M54865 fathobbit 2019-03-14T03:47:29Z