topic Battery charging icon frozen in Arlo Pro

Battery charging icon frozen

prdhrn — Sat, 09 Mar 2019 18:08:21 GMT

Hello,

Was wondering if anyone has had an issue after charging the cameras battery that the lightening symbol still shows when the camera is not charging? I have unpluged the camera from the charger but it still shows it as charging. I orginally thought the camera was frozen due to the weather but the temperature has warmed up and it still showing the camear as charging when it is not. I have three cameras and only have this issue with one.

Thanks

Re: Battery charging icon frozen

jguerdat — Sat, 09 Mar 2019 19:25:26 GMT

That's probably a cache issue. Clear it in the phone settings for the app or use the browser routine for this if using abrowser.

Re: Battery charging icon frozen

prdhrn — Sat, 09 Mar 2019 19:34:39 GMT

I am seeing this on my iphone app. So do I have to uninstall the app and then reinstall it?

Thanks for responding

Re: Battery charging icon frozen

jguerdat — Sat, 09 Mar 2019 19:43:23 GMT

That's one brute force way to clear the cache. Or use the phone settings for the app and clear the cache there.

Re: Battery charging icon frozen

prdhrn — Sat, 09 Mar 2019 21:04:54 GMT

Well, I tried both and still nothing.

Thank you for your input.

Re: Battery charging icon frozen

jguerdat — Sun, 10 Mar 2019 01:32:56 GMT

Have you tried plugging the camera in and then unplugging while monitoring the situation?

Re: Battery charging icon frozen

prdhrn — Fri, 15 Mar 2019 03:18:40 GMT

Yes I have and still not resolved.

Thanks,

Re: Battery charging icon frozen

ShayneS — Mon, 18 Mar 2019 18:52:52 GMT

Hi @prdhrn

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support