topic Re: Arlo pro shows plugged in symbol not lightning bolt when recharging. How to fix? in Arlo Pro

Arlo pro shows plugged in symbol not lightning bolt when recharging. How to fix?

West10 — Mon, 04 Mar 2019 17:24:14 GMT

Re: Arlo pro shows plugged in symbol not lightning bolt when recharging. How to fix?

jguerdat — Sat, 02 Mar 2019 01:23:07 GMT

Does the battery by itself work i the camera?

Re: Arlo pro shows plugged in symbol not lightning bolt when recharging. How to fix?

West10 — Thu, 07 Mar 2019 03:42:35 GMT

Did until ran dead and had to charge it

Re: Arlo pro shows plugged in symbol not lightning bolt when recharging. How to fix?

jguerdat — Thu, 07 Mar 2019 13:01:32 GMT

There's an FAQ here on how to revive dead batteries. Basically, you need to try 6 times to charge to get enough charge in the battery to be able to fully charge. Check the FAQ for details.

I don't let the batteries go completely dead before charging and don't have any problems.

Re: Arlo pro shows plugged in symbol not lightning bolt when recharging. How to fix?

West10 — Fri, 08 Mar 2019 04:32:56 GMT

Thanks for that. We didn’t let the camera go fully dead either, but when it wouldn’t charge it did go fully dead

Re: Arlo pro shows plugged in symbol not lightning bolt when recharging. How to fix?

jguerdat — Fri, 08 Mar 2019 13:41:22 GMT

Do you have more than one camera? Swap batteries around and try charging both to see if you can figure out whether it's the camera, battery or charger. Be sure you're using the Arlo charger and cable.

Re: Arlo pro shows plugged in symbol not lightning bolt when recharging. How to fix?

West10 — Sat, 09 Mar 2019 00:14:25 GMT

Unfortunately we’ve qlresay tried that and no luck :(. Also tried the reviving dead batteries faq yesterday and that didn’t work

Re: Arlo pro shows plugged in symbol not lightning bolt when recharging. How to fix?

jguerdat — Sat, 09 Mar 2019 00:52:26 GMT

Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx