topic Re: Arlo Solar panel not charging in Arlo Pro

Arlo Solar panel not charging

Ernir70 — Tue, 05 Mar 2019 15:48:02 GMT

I have the Arlo Solar panel at my front door to charge the front door cam. In the last 2 weeks , it has stopped charging the camera. I am not getting any error signs. I do get the charging symbol but am not seeing any charge in the cam. I can take the battery out , and charge it by it self just fine . I reinstall the battery and it will show a full charge , but then just seems to gradually loose charge with use , and never recovers from teh solar panel. I have tried all the tricks of reconnecting both ends of the cable , and checked all connections to the battery. Any toughts ??

Re: Arlo Solar panel not charging

jguerdat — Tue, 05 Mar 2019 21:01:27 GMT

Is the panel in a place of good light? What's the sky condition been in this time? Outdoor temperature?

Re: Arlo Solar panel not charging

Ernir70 — Tue, 05 Mar 2019 22:10:54 GMT

Yes , the panel is mounted to the side of the house , with no obstructions. Sky's have been sunny everyday, and temps have been no lower then in the low 50's at night .. I live in Florida lol .

Re: Arlo Solar panel not charging

jguerdat — Wed, 06 Mar 2019 01:44:08 GMT

Since it could be a bad panel, open a case with support:

https://www.arlo.com/en-us/support/contact.aspx