topic Re: Netgear Arlo Pro vms4430 in Arlo Pro

Netgear Arlo Pro vms4430

KSShelly — Fri, 01 Mar 2019 22:30:07 GMT

Cannot sync app with equipment-

Re: Netgear Arlo Pro vms4430

ShayneS — Fri, 01 Mar 2019 23:39:32 GMT

Hi @KSShelly

Can you provide a little more detail regarding this?

Re: Netgear Arlo Pro vms4430

KSShelly — Sat, 02 Mar 2019 12:42:22 GMT

When I try to connect app & base model, it says it cannot find any devices. I have rebooted base station and tried several times with no luck

Re: Netgear Arlo Pro vms4430

jguerdat — Sat, 02 Mar 2019 13:11:07 GMT

Still need a lot more details. WHat are the LEDs on the base showing? Is this a new installation? Are you on a device that's connected to the same network that the base is connected to? What have you tried? What do you see?

Re: Netgear Arlo Pro vms4430

KSShelly — Sat, 02 Mar 2019 16:22:15 GMT

All lights are on, it is connected to our router. I spent almost an hour on phone this morning with tech support, then they told me to call back tomorrow. Not very happy with that, I am sending it back and a replacement is on the way. Hopefully that will help. Thanks for trying to help me, sorry I really didn’t know what I needed to describe on here.