topic Re: Base Station Is Not Working After Update in Arlo Pro

Base Station Is Not Working After Update

DavidScott — Thu, 28 Feb 2019 23:08:11 GMT

Tried last base station update from remote. Never worked. Started saying base station not connected. Now I’m at the base station site. Ran update. Said latest version. Now won’t connect. Power light comes on green. Internet light comes on green. Then both go off and power light goes yellow. Then goes off. Then starts same cycle. I tried to reset. Got base station to recognize. But couldn’t connect wireless cameras. Any ideas?

Re: VMB3010r2

ShayneS — Thu, 28 Feb 2019 23:08:45 GMT

Hi @DavidScott

Did you perform a factory reset or did you reboot the base station?

Re: VMB3010r2

DavidScott — Thu, 28 Feb 2019 23:12:53 GMT

I used the reset on the app.

Re: VMB3010r2

ShayneS — Thu, 28 Feb 2019 23:45:00 GMT

@DavidScott

Have you tried to reboot the base station manually & test again?

Re: Base Station Is Not Working After Update

jguerdat — Fri, 01 Mar 2019 01:08:13 GMT

@DavidScott wrote:

Tried last base station update from remote. Never worked. Started saying base station not connected. Now I’m at the base station site. Ran update. Said latest version. Now won’t connect. Power light comes on green. Internet light comes on green. Then both go off and power light goes yellow. Then goes off. Then starts same cycle.

Something is broken, either the power supply or base. Open a case wit support:

https://www.arlo.com/en-us/support/contact.aspx