topic Re: Geofencing Reverts To Disarmed Even When II Clearly States Away Mode in Arlo Pro

Geofencing Reverts To Disarmed Even When II Clearly States Away Mode

Bah0482 — Mon, 27 Aug 2018 17:48:15 GMT

After tons of issues with my original arlo cameras I wasted more money buy getting the pros. After base station offline issues and geofencing (which is an absolute joke) not working, now the cameras revert to disarmed even when it clearly states away mode. Only way to get it to change back to armed is to go into geofencing setting and change away mode from armed to disarmed them back to armed. So I go who knows how long during the day with it saying away mode but not armed. It changes to disarmed by itself.

Re: Geofencing Reverts To Disarmed Even When II Clearly States Away Mode

Bah0482 — Mon, 27 Aug 2018 17:48:44 GMT

Re: Geofencing reverts to disarmed even when it clearly states away mode

Bah0482 — Fri, 25 May 2018 19:38:46 GMT

Re: Geofencing reverts to disarmed even when it clearly states away mode

Matchpoint — Sat, 26 May 2018 17:36:49 GMT

I am having this same problem. I'm sure some users are having the same problems. Just after the missing Mode problem was fixed another problem crops up. It seems to me that Arlo developers don't have a clue of whet they are doing and the customer support ignores all the complaints. Why is this company even surviving.

Re: Geofencing reverts to disarmed even when it clearly states away mode

VikHeg — Thu, 28 Jun 2018 05:10:40 GMT

I have the same issue too.

Re: Geofencing reverts to disarmed even when it clearly states away mode

jogearce — Sat, 30 Jun 2018 12:06:29 GMT

Same issue. This issue makes Geofensing useless. It hard to recommend these cameras when theres bug after bug being found. Please invest more in your QA department.

Re: Geofencing reverts to disarmed even when it clearly states away mode

dillon324 — Sat, 25 Aug 2018 02:05:59 GMT

I am having the exact same issue and also not recognizing the second phone location without logging in.

Re: Geofencing reverts to disarmed even when it clearly states away mode

ShayneS — Mon, 27 Aug 2018 17:49:23 GMT

Hi Bah0482,

The Arlo Development team is currently investigating reports of this issue. We will provide an update as soon as we have further information.

Re: Geofencing reverts to disarmed even when it clearly states away mode

Matchpoint — Mon, 27 Aug 2018 18:46:25 GMT

I can't believe it, you finally replied after 3 months to tell us that they are investigating this. How many months are you gonna tell us what they found out?

Re: Geofencing Reverts To Disarmed Even When II Clearly States Away Mode

fishboy — Tue, 19 Feb 2019 06:20:09 GMT

It's been months now and I see no resolve, I am now having this same issue. They have about two days to fix this or cameras will be returned.

Re: Geofencing Reverts To Disarmed Even When II Clearly States Away Mode

Pootle78 — Tue, 19 Feb 2019 15:28:34 GMT

I’m also noticing this behavior, though it might be a symptom of a related bug with Geofencing plus Schedule setup not working. . I reported this issue nearly three weeks ago; and whilst acknowledged as a bug, still no timeline for a fix.
Basically, I would not assume that iOS notification “Geofencing is now in Away Mode” is actually Arming your system, until this is fixed.

Re: Geofencing Reverts To Disarmed Even When II Clearly States Away Mode

Pootle78 — Wed, 20 Feb 2019 19:02:32 GMT

I assume you are still seeing this issue? Hopefully others whk are experiencing this problem will reply on this thread to raise more awareness of this security issue and hopefully get more attention from Arlo to resolve.

Re: Geofencing Reverts To Disarmed Even When II Clearly States Away Mode

davrog10 — Tue, 26 Feb 2019 15:09:03 GMT

I have exact same issue. Tried all the proposed fixes (removing devices, setting to away and armed, etc.). It shows my device out of zone, but the away mode just stays disarmed even that there is clearly set to armed. This is a basic functionality, please arlo fix it.

Re: Geofencing Reverts To Disarmed Even When II Clearly States Away Mode

ShayneS — Tue, 26 Feb 2019 18:35:50 GMT

@davrog10

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Geofencing Reverts To Disarmed Even When II Clearly States Away Mode

Mf00926 — Thu, 28 Feb 2019 17:30:54 GMT

I have 3 cameras and use the schedule augmented by geofencing. I have used this particular solution for several weeks now, and thought it was working correctly. However, I have recently noted that when the second phone exits the geo zone, the cameras do not arm, but both phones register as being out of zone. Has there been any resolution to this correction?

Re: Geofencing Reverts To Disarmed Even When II Clearly States Away Mode

TheGrayWolves — Thu, 14 Mar 2019 23:54:10 GMT

I'm adding my experience to this thread to raise awareness to the issue.

Like most of you here, I am completely frustrated with the Arlo Pro 2's geofencing feature.

I have a two camera system, one inside the home and the other outside.

When I leave home, the geofencing feature should activate the "Armed" mode, enabling both cameras.

When I arrive at home, the geofencing feature should activate a custom mode, enabling only the outside camera.

Whenever I leave or return home however, the faulty geofencing feature sets the cameras to the "Disarmed" mode leaving both cameras offline.

I have ensured that the software is up to date on all devices.

I have ensured that all devices have been reset and re-programmed.

Yet, I am still working with a system that does not perform as I need it to although advertised as being capable of doing so.

Arlo Customer Support Team - Please address this issue.

Re: Geofencing Reverts To Disarmed Even When II Clearly States Away Mode

ShayneS — Mon, 18 Mar 2019 17:56:37 GMT

Hi @TheGrayWolves

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Geofencing Reverts To Disarmed Even When II Clearly States Away Mode

Pootle78 — Mon, 18 Mar 2019 18:06:15 GMT

Customer support are well are of this and have been for months. I’ve been back and forth with them via email and still waiting for a date when they will release the fix.

Re: Geofencing Reverts To Disarmed Even When II Clearly States Away Mode

TheGrayWolves — Mon, 18 Mar 2019 19:18:51 GMT

@ShayneS and the Arlo Support Team,

This thread has seen this issue continue to plague users for nearly a year at this point.

You've responded with the same statement to every user who has brought this exact issue to your attention time and time again.

At this point, the development team should be well aware of the geofencing issue and providing us with a timeline for a fix.

I would appreciate if you could highlight the importance of this issue to the development team so that we can see a resolution in the near future.

Thank you.

Re: Geofencing Reverts To Disarmed Even When II Clearly States Away Mode

jogearce — Mon, 18 Mar 2019 19:25:11 GMT

This exactly. This is not a User error, even if it was, Arlo should be responsible of providing steps on how to fix it. This is not something Netgear can keep kicking down the road.