topic Re: Arlo Pro no smart detecting people, animals or vehicles. Only shows "motion" in Arlo Pro

Smart Is Not Detecting People, Animals Or Vehicles Only Shows "Motion"

Deanomite — Wed, 16 Jan 2019 22:37:20 GMT

Arlo Pro only notifies me of motion. No longer displays vehicle, animal or person. I have the

Premier subscription. Whats up? There are clearly people, animals and vehicles in the videos.

also its keeps defaulting to Best Battery Life. I constantly change it to best video quality, but it always go back.

Smart Is Not Detecting People, Animals Or Vehicles Only Shows "Motion"

Deanomite — Wed, 16 Jan 2019 22:37:33 GMT

maybe this is it?

There is a new "manage arlo smart" on the interface. None of my cameras are on there. They used to be...

I am unable to drag and drop any of them on the mobile app (galaxy s9 android). Nothing is moveable.

When i do it on desktop, it just loads and loads and loads. I have to hit refresh and its there. I had to repeat this process for each camera.

I would assume If im paying for the premiere subscription, and it was working before, that I shouldn't have to back and manually add my cameras. Is there anything else i have to do to get this feature working? anything else that has been reverted back? seems like some changes have been made and sets me back to basic.

Re: Arlo Pro no smart detecting people, animals or vehicles. Only shows "motion"

ShayneS — Wed, 16 Jan 2019 22:38:29 GMT

Hi @Deanomite

Has this been working for you since you posted this issue?

Re: Arlo Pro no smart detecting people, animals or vehicles. Only shows "motion"

Ralphy22 — Sat, 23 Feb 2019 05:03:18 GMT

I'm having trouble with the time out how can I fix this please help

Re: Arlo Pro no smart detecting people, animals or vehicles. Only shows "motion"

ShayneS — Mon, 25 Feb 2019 16:49:47 GMT

@Ralphy22

What are the circumstances when the timeout occurs? Can you provide a little more detail regarding this.