topic Re: Battery won’t charge in Arlo Pro

Battery won’t charge

Gizmo6661 — Thu, 21 Feb 2019 14:57:12 GMT

Battery won’t charge on all 3 cameras, Arlo sent anew charger but still nothing. No lightning bolt.

Re: Battery won’t charge

jguerdat — Thu, 21 Feb 2019 17:58:16 GMT

Is the outlet you're plugging the charger into working? Have you tried a different outlet? Did Arlo also send a new charging cable with the charger and you've tried both? Take pains to ensure the cable is fully inserted into the camera.

It's odd that 3 cameras won't charge.

Re: Battery won’t charge

Gizmo6661 — Thu, 21 Feb 2019 18:09:46 GMT

Tried 3 outlets(all working) 2 cables. I’m thinking defective batteries or software glitch.

Re: Battery won’t charge

jguerdat — Thu, 21 Feb 2019 18:11:19 GMT

Something is definitely wrong with the hardware, whether batteries or camera. Open a case with support again:

https://www.arlo.com/en-us/support/contact.aspx

Re: Battery won’t charge

Gizmo6661 — Fri, 22 Feb 2019 13:06:47 GMT

Arlo sent a new power adapter for charge cord & problem was solved. Thanks