topic ARLO PRO Cameras Not Working Says Device Offline in Arlo Pro

ARLO PRO Cameras Not Working Says Device Offline

mbottrell — Tue, 19 Feb 2019 22:31:53 GMT

Hello, worked fine for 1 year.... now cameras have full power, internet is working fine... base unit shows green lights.. have re synced cameras... either on phone or laptop... it just says "device is offline" I have tried all documents tips/tricks .. re booted .. unplugged base.. unplugged internet... checked cables..

ARLO PRO Cameras Not Working Says Device Offline

Kevin144 — Tue, 19 Feb 2019 22:32:11 GMT

I have the same problem, and this is the second time. It is one thing when the base station does not work when I am at home, but very serious when I am not at home. At this very moment, I have been on hte phone with Arlo Technical Support for over 80 minutes, and they have been trying to not pass me to a supervisor here in the US. Even with an Elite subscription, they are not willing to connect me to a supervisor here in the US who has the privileges to fix the problem that can not be done from an overseas call center. I came to the conclusion that Arlo is over-priced and their service over-rated. I should have moved to install a wired system a long time ago. Whatever you do, DO NOT purchase an Arlo system!

ARLO PRO Cameras Not Working Says Device Offline

jguerdat — Tue, 19 Feb 2019 22:32:22 GMT

App or web browser? Have you logged out and back in? Have you rebooted the phone?

ARLO PRO Cameras Not Working Says Device Offline

mbottrell — Thu, 21 Feb 2019 22:42:00 GMT

Hi @jguerdat thanks, I did have to re boot my iphone 6s for other reasons.. and that did appear to be time when base station checked out. However, i have re installed the APP, and problem is same with web browser.