topic Base offline VMB4000 in Arlo Pro

Base offline VMB4000

Panpop — Sat, 16 Feb 2019 21:36:48 GMT

Base station not connected to internet. I have tried rebooting base and router including disconnecting and reconnecting power and ethernet cables with negative results .

Re: Base offline VMB4000

jguerdat — Sun, 17 Feb 2019 01:14:33 GMT

What are the base LEDs showing?

Re: Base offline VMB4000

Panpop — Sun, 17 Feb 2019 01:55:44 GMT

Internet is amber, other two are green.

Re: Base offline VMB4000

jguerdat — Sun, 17 Feb 2019 13:22:59 GMT

That's typically an issue with the router. Try rebooting the router and base, in that order, first. If still amber, you need to check the router settings to see why access is blocked to the servers.

Re: Base offline VMB4000

Panpop — Sun, 17 Feb 2019 19:16:42 GMT

Thanks for your assistance. Rebooting router worked. However, I had to contact my internet provider and they rebooted from their end. To get it going.