topic Re: Arlo Pro and Kapersky internet security not compatable in Arlo Pro

Arlo Pro and Kapersky internet security not compatable

reneomar — Wed, 06 Feb 2019 22:06:48 GMT

I purchased Arlo pro and got it set up only to find I could not log in. So, I called Arlo and was told by a support guy I must turn off my Kapersky internet security to log in. And yes, that works. I was also told they were fixing the problem and I would not need to log off in a couple weeks. Well a couple of weeks have passed and I still must disconect my internet security to login to Arlo. Not to mention the flash player is also a pain to use. If I want to go live, I must click on the flash player download option that always pops up , then allow it to download , which it never does, but, it does push me back to the login menu and after that I can go live, just once or I need to do it again. Arlo needs a new player and to fix its bugs. before I take this thing back to costco.

Re: Arlo Pro and Kapersky internet security not compatable

jguerdat — Thu, 07 Feb 2019 00:58:49 GMT

No, either Kaspersky needs to fix their software or you need to configure Kaspersky to allow access to arlo.netgear.com.

Re: Arlo Pro and Kapersky internet security not compatable

reneomar — Thu, 07 Feb 2019 17:30:56 GMT

So, how do I do that? And why then did the Arlo rep. tell me they were fixing the problem?

Re: Arlo Pro and Kapersky internet security not compatable

jguerdat — Thu, 07 Feb 2019 19:26:18 GMT

A quick search here for Kaspersky got me:

https://community.arlo.com/t5/Arlo/VMB3000-and-Kaspersky-blocking-access-to-Arlo-Website/td-p/1378023

Re: Arlo Pro and Kapersky internet security not compatable

reneomar — Thu, 14 Feb 2019 16:29:57 GMT

I tried the fix , no help, I still need to turn off Kapersky to log into Arlo.

Re: Arlo Pro and Kapersky internet security not compatable

jguerdat — Thu, 14 Feb 2019 18:03:59 GMT

Support here may be able to help:

https://www.arlo.com/en-us/support/contact.aspx

Otherwise, hit the Kaspersky support services.