topic Re: All Options Under Mode Have Disappeared in Arlo Pro

All Options Under Mode Have Disappeared

Bret1979 — Wed, 06 Feb 2019 17:10:34 GMT

all My options under mode have disappeared.

All Options Under Mode Have Disappeared

steve_t — Wed, 06 Feb 2019 17:10:52 GMT

Where? In your app? Have you tried restarting the app? Or uninstalling the app and reinstalling it? Have you checked in the web client whether it's showing the same thing?

All Options Under Mode Have Disappeared

Bret1979 — Wed, 06 Feb 2019 17:11:05 GMT

I have looked for updates and can’t find any, deleted the app and started over and no success. I can’t turn off the cameras like I normally do under more so I am continuing to get alerts that’s there is motion.

Re: All Options Under Mode Have Disappeared

Bret1979 — Wed, 13 Feb 2019 14:27:29 GMT

I have tried all those options still with no luck.

Re: All Options Under Mode Have Disappeared

jguerdat — Wed, 13 Feb 2019 14:39:21 GMT

It's not clear that you tried a browser - did you? Have you tried rebooting the base? WHat are the LEDs on the base showing?

Re: All Options Under Mode Have Disappeared

ShayneS — Wed, 13 Feb 2019 17:09:00 GMT

Hi @Bret1979

Do you happen too be on an Android device using Arlo App 2.7.1?

Re: All Options Under Mode Have Disappeared

Bret1979 — Wed, 13 Feb 2019 23:03:58 GMT

I have an IPhone x

Re: All Options Under Mode Have Disappeared

ShayneS — Wed, 13 Feb 2019 23:32:55 GMT

@Bret1979

Do you have a screenshot of the missing settings/features?

Re: All Options Under Mode Have Disappeared

Bret1979 — Thu, 14 Feb 2019 06:07:17 GMT

I use to have three or four options under mode. They have all disappeared.

Re: All Options Under Mode Have Disappeared

jguerdat — Thu, 14 Feb 2019 13:20:39 GMT

Log out and back in. Reboot the phone and reinstall the app. Use a web browser to see if things work right there.

Re: All Options Under Mode Have Disappeared

ShayneS — Thu, 14 Feb 2019 16:40:44 GMT

@Bret1979

Along with what jguerdat mentioned, is this issue easy to replicate or is it occurring at random times?

Re: All Options Under Mode Have Disappeared

Bret1979 — Thu, 14 Feb 2019 22:31:00 GMT

It started about two weeks ago and has not gone back to normal since. The weird thing is i have done nothing with the system in over a year.

Re: All Options Under Mode Have Disappeared

ShayneS — Thu, 14 Feb 2019 23:54:12 GMT

@Bret1979

Can you provide a screenshot of the missing options? Are the options missing on the web page as well?