topic Re: Arlo Pro Motion detection problem where only picks motion about 1 ft away, please help in Arlo Pro

Arlo Pro Motion detection problem where only picks motion about 1 ft away, please help

tkat79 — Thu, 14 Feb 2019 16:12:35 GMT

I have a motion detection issue with my arlo pro cam. it will pickup motion at close range, about 1 ft away, but nothing further. I have already pinhole reset the base station and re-added the station and the camera back to my account. Tried the motion detection slider in every position. Firmware and software is all up to date. I also have an Arlo Pro 2 camera on the same system, it works perfectly. Any help would be appreciated greatly!

Thanks!

Re: Arlo Pro Motion detection problem where only picks motion about 1 ft away, please help

jguerdat — Thu, 14 Feb 2019 16:12:45 GMT

If you've checked your sensitivity setting in your modes, open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Pro Motion detection problem where only picks motion about 1 ft away, please help

tkat79 — Wed, 20 Feb 2019 15:58:14 GMT

Yes, have tried adjusted the settings in either direction.

Going to try unplugging it, letting it sit for a few minutes to drain all power. Bring it inside the house where the signal is stronger, let it run on battery power for a few days and see if things improve.