topic Arlo Camera Goes Offline when detecting motion in Arlo Pro

Arlo Camera Goes Offline when detecting motion

PVD1983 — Wed, 13 Feb 2019 13:40:26 GMT

I’m having an issue with just one of my Arlo Pro Cameras (I have 3 total installed)

Recently, one of the cameras is having difficulty recording motion. It will detect motion, maybe record it for 10-12 seconds (I have it set to record 60 seconds max) then it goes offline.
I have reset the base, reset the camera, took out the battery, reset my router. It’s not far from the home base at all (12 feet TOPS) and I’ve had these cameras since last July. And it’s just this one camera acting up. It sometimes records and sometimes it goes offline while trying to record.

I’m stumped.

Re: Arlo Camera Goes Offline when detecting motion

jguerdat — Wed, 13 Feb 2019 14:21:04 GMT

Swap cameras around to see if it's the camera or location.

Re: Arlo Camera Goes Offline when detecting motion

PVD1983 — Wed, 13 Feb 2019 22:57:41 GMT

Seems like the location. I swapped out different cameras and I’m getting the same result.
Why would the cameras work for a solid 7 months then all of a sudden the locations cause a factor? My farthest camera is at least 20 feet from the base and goes through 2 walls (from base station)
This camera only goes through one window and won’t work properly now

Re: Arlo Camera Goes Offline when detecting motion

jguerdat — Thu, 14 Feb 2019 01:47:45 GMT

That can be for various reasons including firmware updates, 2.4GHz wireless device changes, etc. Sometimes just repositioning the base can help. Other times changing camera positioining may help as well as looking for other envirnmental (wireless) changes.