topic Re: Dumped my Library in Arlo Pro

Dumped my Library

SWills — Tue, 12 Feb 2019 14:44:45 GMT

I got notifications on my i-phone that my cameras pinged. I went to look at the video, and all the videos have been dumped. Why? I pay a subscription cost. Is something going on with the cloud?

Re: Dumped my Library

Daughenbaugh — Tue, 12 Feb 2019 18:33:58 GMT

I have the same problem. But the phone app actually shows the library, just not the PC web browser interface. The cameras page looks right: it says a camera has (25) videos etc. But when I click on it to see them in the library it says "No Recordings." Looks like a problem with their website. Hopefully they get this fixed soon.

Re: Dumped my Library

JessicaP — Wed, 13 Feb 2019 15:58:46 GMT

Hi @SWills,

Make sure that you don't have any filters on from the Library. If you're still having problems, try to log out, uninstall the app, restart your iPhone, and reinstall to see if you're able to see the videos. Are you experiencing this problem when trying to find the videos on web?

Hi @Daughenbaugh,

If your PC web browser is not showing the video, try to clear your cache/cookies or try using incognito mode or a different browser.

Re: Dumped my Library

SWills — Wed, 13 Feb 2019 16:41:04 GMT

I have it up and running now. I think some of it was “user error”, thanks for the help!