topic Re: Pro not detecting motion in Arlo Pro

Pro not detecting motion

ajackson08 — Thu, 07 Feb 2019 16:52:53 GMT

Has there been some kind of update or something that has caused the Pros to not detect motion? I'm having to walk almost all the way up to the camera before it catches. Nothing has changed with camera placement or internet connection. My driveway camera used to record each car driving by and now it only records if I walk up the driveway. Its only starting acting up within the last week. I have had the system for over a year with no problems. someone please HELP!!

Re: Pro not detecting motion

jguerdat — Thu, 07 Feb 2019 01:00:17 GMT

Have you checked your modes and rules? Maybe the sensitivity setting needs changing.

Re: Pro not detecting motion

ajackson08 — Thu, 07 Feb 2019 15:40:12 GMT

Yes all settings are still the same. I have not changed any internet connection or anything to the system. I had to turn the sensitivity up to 100 just to get it to catch motion. I have had the arlo for over a year with absolutely no issues until a few days ago. I have hard reset the base, resynced the cameras, checked all the "rules", everything seems to be up to date. I'm guessing it has to be somewhere on arlos side that maybe has to do with an update or something. Whatever it is has really messed with my system.

Re: Pro not detecting motion

jguerdat — Thu, 07 Feb 2019 19:17:44 GMT

Dunno what to tell you or what to suggest. My Pros are all catching motion as I would expect and always have.

Re: Pro not detecting motion

carath86 — Sat, 09 Feb 2019 22:52:23 GMT

I am having the same issues. Periodically I go back and check the sensitivity settings and almost always they have been adjusted to 80. I have never adjusted them that low, seems like it defaults back to that at some point. Really starting to drive me nuts though, especially it not picking up motion.

Re: Pro not detecting motion

jguerdat — Sun, 10 Feb 2019 00:55:01 GMT

Again, are you editing your modes and rules for this and not trying to somehow save the motion detection test number?

Re: Pro not detecting motion

carath86 — Sun, 10 Feb 2019 05:45:18 GMT

I haven’t made any changes, same as the user that posted the initial comment. Nothing has changed on my end but the camera used to pick up every little detail and passing car, not anymore though.

Re: Pro not detecting motion

Amie919 — Mon, 11 Feb 2019 03:10:24 GMT

Same problem here since Wednesday. Clearing browser cache worked for about a day but now nothing works.

Re: Pro not detecting motion

jguerdat — Mon, 11 Feb 2019 13:21:07 GMT

Reboot the base. If that doesn't help, open a case with support:

https://www.arlo.com/en-us/support/contact.aspx