topic Re: Arlo PC App - Devices in Arlo Pro

Arlo PC App - Devices

Rick5472 — Sat, 07 Jan 2017 13:49:50 GMT

I have a single Arlo Pro camera and one base unit. When I use my PC app to access Arlo settings, I see that I have 3 icons under my devices. The top one is a base unit icon with the name "Camera 1". The next one is a camera with the label "Camera 1", and the third icon is an icon of a base station with a bell and labeled "Base". Is it normal to have 3 devices listed under my devices with a one camera setup or should there only be two?

Re: Arlo PC App - Devices

manofice — Sat, 07 Jan 2017 14:20:41 GMT

It's a known issue. Do not attempt to remove the duplicates.

Re: Arlo PC App - Devices

Rick5472 — Sat, 07 Jan 2017 14:59:50 GMT

Thanks! Do you know if there is a fix in future with a software upgrade?

Re: Arlo PC App - Devices

manofice — Sat, 07 Jan 2017 15:03:44 GMT

We sure hope so! They have posted about it being escalated to the engineering team.

Re: Arlo PC App - Devices

Senioraviator — Sat, 07 Jan 2017 19:25:42 GMT

I am a new user and also have the same problem. ie: second base station with bell icon.

Re: Arlo PC App - Devices

JamesC — Mon, 09 Jan 2017 21:57:31 GMT

This issue is currently under investigation by the engineering team. I will post an update as soon as I have more information. We appreciate your patience in this process.

JamesC

Re: Arlo PC App - Devices

JamesC — Thu, 12 Jan 2017 00:35:12 GMT

This issue has been resolved in iOS app version 2.3.2 please visit the app store and update your Arlo mobile app to this latest version.

JamesC

Re: Arlo PC App - Devices

Senioraviator — Thu, 12 Jan 2017 12:46:55 GMT

With all due respect, the problem still exists. ie: I show a second base station with a bell icon on all of IOS devices. In addition, when I use my Windows 10 PC to check the devices, https://arlo.netgear.com/#/cameras, I also see the second base station with the bell icon.

Re: Arlo PC App - Devices

JamesC — Thu, 12 Jan 2017 16:16:16 GMT

Senioraviator,

What you describe above is not the issue being discussed in this thread. The base station with the bell icon is the Siren feature on your Arlo Pro base. This is working as intended.

JamesC

Re: Arlo PC App - Devices

Senioraviator — Thu, 12 Jan 2017 20:45:37 GMT

OK. Thank you for the clarification.

Dennis