topic Re: Video library issues only plays latest selected video on iOS in Arlo Pro

Video library issues only plays latest selected video on iOS

dB20 — Tue, 22 Jan 2019 23:20:40 GMT

Arlo app only plays latest selected video no matter what video I select from my library. For example, if I select a video from earlier in the day, it plays the latest one. It was working fine until I updated to latest version of the app. iPhone app ver 2.7.1.

Arlo Pro 2 Latest IOS update - Library won't play

meizydavid — Sun, 20 Jan 2019 18:43:55 GMT

Latest IOS update (iphone)

open app click on LIbrary, click on a previos recording, and only the latest recording will play...

will not play older recordings, just the last one made,,

I have 2 ARLO PRO 2 systems, and both are the same problem..

this is do to the latest ios update..

once again bad quality assurance

Re: Video library issues

meizydavid — Sun, 20 Jan 2019 19:07:32 GMT

Same problem...

I have 2, ARLO PRO 2 systems with 15 cameras each...

I have this exact same issue, it is do to the latest IOS update yesertday..

typical of their quality assurance.

I have people ask me all the time do you love your system, do you recomend it ?

iI cannot recomend it

Strange camera activity

Boscastle — Sun, 20 Jan 2019 22:43:31 GMT

I have 5 cameras in total , only tend to keep 3 active, 2 of them get a lot of use. The last 10 days or so the cameras are loosing internet and going on and off line. I’ve rebooted the Wi-Fi and router serversal times, but it still keeps happening. BT checked the line and say it’s fine....
The really strange thing that has happened the last couple of days is that 2 cameras in completely different areas of the house started to show the same one view! So one facing back door one facing front door, suddenly both are showing the front door! Then today when I click on a clip from an activation, it shows the same clip over, not relevant to the activation I have chosen . No matter what clip I chose it only shows this one clip. Has anyone had this happen before?? I’m concerned my system had been hacked...

Re: Strange camera activity

steve_t — Mon, 21 Jan 2019 00:10:47 GMT

Power cycle your base station

Re: Video library issues

adajet — Mon, 21 Jan 2019 03:15:23 GMT

Arlo App Update - All Videos Play Recent Recording

jennifH — Tue, 22 Jan 2019 16:49:03 GMT

Arlo recently had an upgrade to their app on IOS. Now when i got to my library and click on a specific video, that video does not play. The app plays the latests video taken. How am i supposed to look back on videos if any video i click on takes me to the most recent one?

Arlo App Update - All Videos Play Recent Recording

DawnM — Tue, 22 Jan 2019 16:49:22 GMT

@jennifH

I am unable to reproduce this on either of my iOS devices, it's working as expected on my end. I'm using an iPhone 8, Arlo app version 2.7.1. Can you provide more information such as the device you are using, the iOS and Arlo app version? I'm assuming you are trying to access the videos through the library?

Re: Strange camera activity

Boscastle — Mon, 21 Jan 2019 09:21:26 GMT

Hi Steve,
If you mean turn the Netgear router on and off again? I’ve done that almost daily 😊

Arlo App Update - All Videos Play Recent Recording

meizydavid — Tue, 22 Jan 2019 16:49:47 GMT

I have this same issue after update iphone 6S

happened after app update 2 days ago

Re: Strange camera activity

jguerdat — Mon, 21 Jan 2019 13:29:26 GMT

It will probably be fastest to remove all devices from Settings, My Devices and start fresh. While a PITA, it usually clears out weirdnesses.

Arlo App Update - All Videos Play Recent Recording

jguerdat — Tue, 22 Jan 2019 16:50:02 GMT

And you didn't provide the requested information?

Re: Video library issues

meizydavid — Mon, 21 Jan 2019 14:25:26 GMT

version 2.7.1 released 2 days ago !

Arlo Pro 2 video

Cwalls — Mon, 21 Jan 2019 17:12:37 GMT

Anyone know why now that when I tap on any video in the library, it plays the last one recorded? It won’t play the one selected. Thanks

Re: Arlo Pro 2 video

meizydavid — Mon, 21 Jan 2019 17:52:18 GMT

you need to call support takes about 15 minutes and open a case#

they wont fix it unless we all open a case

=they will tell you delete the app and reinstall it. that does not work !

1-408-638-3750 usa

Arlo app playing same video

Staceyjo — Mon, 21 Jan 2019 19:20:19 GMT

Hi - I upgraded my arlo app to 2.7.1 and its playing the same video when I click on the various/different videos in my library. Any idea why? I am not having this issue on my iPad which has the previous version of the app.

Re: Arlo app playing same video

meizydavid — Mon, 21 Jan 2019 19:35:37 GMT

you need to call support takes about 15 minutes and open a case#

they wont fix it unless we all open a case

they will tell you delete the app and reinstall it. that does not work !

1-408-638-3750 usa

Arlo App Update - All Videos Play Recent Recording

meizydavid — Tue, 22 Jan 2019 16:50:16 GMT

IOS 12.1.2 APP 2.7.1 IPHONE 6S

you will need to call support takes about 15 minutes and open a case#

they wont fix it unless we all open a case

they will tell you delete the app and reinstall it. that did not work !

1-408-638-3750 usa

Re: Video library issues

meizydavid — Mon, 21 Jan 2019 19:47:57 GMT

IOS 12.1.2 Iphone 6S / app 2.7.1

you need to call support takes about 15 minutes and open a case#

they wont fix it unless we all open a case

they will tell you delete the app and reinstall it. that did not work !

1-408-638-3750 usa

Re: Arlo Pro 2 Latest IOS update - Library won't play

meizydavid — Mon, 21 Jan 2019 19:49:23 GMT

IOS 12.1.2 iphobe 6s / app 2.7.1

you need to call support takes about 15 minutes and open a case#

they wont fix it unless we all open a case

they will tell you delete the app and reinstall it. that did not work !

1-408-638-3750 usa