topic Re: ARLO PRO solar panel not charging in Arlo Pro

ARLO PRO solar panel not charging

LH1 — Tue, 05 Feb 2019 22:39:22 GMT

I have an ARLO PRO using the Arlo solar panels. Initially, the solar panels did their jobs and would show that they are charging. Now under the device settings, there is a yellow triangle with a lightening bolt and down by the battery life, it shows a red battery symbol with an exclamation mark in the centre of it. I have unplugged and re attached the solar panel charge cord/plug but it still reads the same and is not not charging. I also used dialetic grease on the contact to ensure a good contact with the cord and camera. The cameras are under cover and out of the elements and the solar panels are collecting sunlight. This problem just started about a week ago. Any suggestions would be appreciated.

Re: ARLO PRO solar panel not charging

TomMac — Tue, 05 Feb 2019 23:00:27 GMT

you could temp try the panel on another pro camera to see if its the camera or panel

and then contact Arlo support

Re: ARLO PRO solar panel not charging

jguerdat — Wed, 06 Feb 2019 01:14:43 GMT

The red exclamation point means the camera/battery temp has dropped below freezing. Li-ion batteries shouldn't be charged cold so the system prevents it.

Re: ARLO PRO solar panel not charging

LH1 — Wed, 06 Feb 2019 20:49:01 GMT

thanks. That makes sense as it is below freezing at night and has since warmed up above zero when the sun comes out.