topic Re: Push to talk not working for IPhone on cell data in Arlo Pro

Push to talk not working for IPhone on cell data

Chicago312 — Wed, 21 Dec 2016 15:17:09 GMT

I have an Arlo pro on an original base station. All works well except the push to talk feature over cell LTE or 4G data. When used over wifi it works. Tried rebooting and re-downloading the app with no success. I have an Apple IPhone 7 Plus. Not sure what the issue is since the microphone access is on and have good data speed.

Any Help?!

Re: Push to talk not working for IPhone on cell data

TomMac — Wed, 21 Dec 2016 15:23:06 GMT

Believe this is a know issue ... other threads too.

Put in a trouble Ticket to Netgear Support.

Re: Push to talk not working for IPhone on cell data

Chicago312 — Wed, 21 Dec 2016 15:37:55 GMT

I'm new to this how do I submit a trouble ticket? Thanks for your help

Re: Push to talk not working for IPhone on cell data

TomMac — Wed, 21 Dec 2016 17:37:09 GMT

Look on page ( unknown what device your using ) for SUPPORT, click on that and then again Contact Support

you should see an email, html reply, phone number... your choice.

Re: Push to talk not working for IPhone on cell data

HB15 — Wed, 21 Dec 2016 18:14:36 GMT

On my Iphone 7 Plus I can speak over wifi but the volume is very low. If I switch to my Mac and use a Chrome browser, the volume is much higher. I have it set to 100%, so I'm not convinced that it's working correctly on the Iphone, even when on wifi.

Re: Push to talk not working for IPhone on cell data

Vu — Mon, 02 Jan 2017 04:58:20 GMT

I have same problem: if I disable wifi, force arlo pro to use lte instead, then push to talk button is disabled.

More interesting thing is: I cannot use microphone with tmo lte, but my sister can use it with Verizon lte. What wrong ?

Re: Push to talk not working for IPhone on cell data

JamesC — Wed, 11 Jan 2017 23:22:53 GMT

I have tested this using a T-Mobile iPhone 6S and have not been able to duplicate the issue being described on LTE.

For those experiencing this issue:

-Does this happen intermittently or are you always experiencing this when using LTE?

-What is the quality of the LTE when you see this behavior (cell signal)?

JamesC

Re: Push to talk not working for IPhone on cell data

Chicago312 — Thu, 12 Jan 2017 13:36:11 GMT

This happens every time I use the push to talk feature on lte. The LtE quality is good. Have ran speed tests and have had good results. It is still occurring and it's frustrating since it is the reason I got the pro camera.

Re: Push to talk not working for IPhone on cell data

JamesC — Tue, 17 Jan 2017 16:13:00 GMT

Chicago312,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC