topic Re: Arlo Pro Chrome Flash Player Won't update PLEASE HELP!!!!!!! in Arlo Pro

Arlo Pro Chrome Flash Player Won't update PLEASE HELP!!!!!!!

96708 — Sun, 23 Sep 2018 21:24:25 GMT

My default browser is Chrome (latest version) and I have been using Arlo Pro cams for over a year. Recently I started getting messages after opening the Arlo app on Windows 7 to update to the latest flash player version. I do so but in subsequent instances of opening the app I get the same message. I read past threads about changing the setting for Arlo to always allow flash but seems this option is no longer available. What to do? NG should fix this BS. Who uses flash these days anyway? I think Chrome is phasing out flash. The options now are to completely block or allow episodically but I see no option to allow certain sites to use flash. Thanks in advance for any qualified knowledgeable help!

Re: Arlo Pro Chrome Flash Player Won't update PLEASE HELP!!!!!!!

steve_t — Sun, 23 Sep 2018 22:44:19 GMT

Put this in your browser address bar and then add https://arlo.netgear.com

chrome://settings/content/flash

Re: Arlo Pro Chrome Flash Player Won't update PLEASE HELP!!!!!!!

jguerdat — Mon, 24 Sep 2018 13:42:49 GMT

Actually, the latest desktop Chrome needs additional settings to get things to work since they're essentially disabling/abandoning Flash:

1) Enter this into the URL bar: chrome://flags/#enable-ephemeral-flash-permission

2) Disable this setting.

3) Restart Chrome.

Re: Arlo Pro Chrome Flash Player Won't update PLEASE HELP!!!!!!!

96708 — Mon, 24 Sep 2018 15:38:42 GMT

Thanks, yes I reversed the first suggestion as it caused some kind of lock up. Now on the new workaround, does this imply Flash is available to all apps? Isn't that a security risk of so? Also the definiation of ephermeral is its short term. What does that mean with respect to Chrome, Flash and the Arlo Program?

Re: Arlo Pro Chrome Flash Player Won't update PLEASE HELP!!!!!!!

JoeCymru — Mon, 24 Sep 2018 15:39:51 GMT

Google has done this for a reason. Note that Flash is regarded by some as a security risk from nefarious sites. I leave my Flash with ask permission.

What has changed with Chrome is that permission is needed for a site every new session. Once given it is added to the allow list until you end your Chrome session. Once ended that goes away, unless you go through the routine @jguerdat lists above. There is more to this than just Google anticipating the Adobe support end in a bit over two years. Note that Flash is part of the Content Settings under Privacy and Security. There is a good reason for that location.

Re: Arlo Pro Chrome Flash Player Won't update PLEASE HELP!!!!!!!

Nighthawk117 — Wed, 26 Sep 2018 19:25:57 GMT

@steve_t wrote:

Put this in your browser address bar and then add https://arlo.netgear.com

chrome://settings/content/flash

This resets every time chrome is closed.

Re: Arlo Pro Chrome Flash Player Won't update PLEASE HELP!!!!!!!

Nighthawk117 — Wed, 26 Sep 2018 19:26:23 GMT

@jguerdat wrote:

Actually, the latest desktop Chrome needs additional settings to get things to work since they're essentially disabling/abandoning Flash:

1) Enter this into the URL bar: chrome://flags/#enable-ephemeral-flash-permission

2) Disable this setting.

3) Restart Chrome.

This works! Thanks!

Re: Arlo Pro Chrome Flash Player Won't update PLEASE HELP!!!!!!!

stn — Mon, 01 Oct 2018 18:47:02 GMT

This solution worked for me. And amazingly, at least for today, it seemed to fix the issue I had with one of my cameras not recording to the library.

Re: Arlo Pro Chrome Flash Player Won't update PLEASE HELP!!!!!!!

pipsf — Fri, 19 Oct 2018 05:00:57 GMT

Thank you for sharing your solution, I was able to get rid of the warning after disabling the ephemeral setting, and then adding Arlo to the allowed sites whitelist via SteveT's chrome://settings/content/flash tip.

As a new Arlo user (just installed yesterday), I am *incredibly* disappointed that the Arlo site relies on Flash - a technology that even Adobe has given up on. Chrome, Firefox, and Safari all disable it by default due to significant security flaws. I sincerely hope Arlo's web team finds an alternative to Flash. They have about a year and a half to sort it out: https://www.theverge.com/2017/7/25/16026236/adobe-flash-end-of-support-2020

I'd be fine with an Arlo desktop app...

Re: Arlo Pro Chrome Flash Player Won't update PLEASE HELP!!!!!!!

Erlander — Sun, 04 Nov 2018 11:39:27 GMT

I'm having the same problem using both Firefox and Chromium on a PC running Ubuntu Linux.

I have tried the above fixes but no improvement so far.

I try not to use any Microsoft software.

Re: Arlo Pro Chrome Flash Player Won't update PLEASE HELP!!!!!!!

JessicaP — Wed, 07 Nov 2018 18:32:26 GMT

Hey @Erlander,

You will need to make sure your computer needs to meet the minimum requirements, which is running on Windows or macOS. You can read more about it here: What are the minimum requirements for installing and using my Arlo system?

Re: Arlo Pro Chrome Flash Player Won't update PLEASE HELP!!!!!!!

Erlander — Wed, 07 Nov 2018 22:14:48 GMT

That is a real pain.

I haven't used Windows as my default operating system for about 15 years and I don't intend to start now.

Chromium and Firefox are my browsers .

Re: Arlo Pro Chrome Flash Player Won't update PLEASE HELP!!!!!!!

pipsf — Wed, 07 Nov 2018 22:48:01 GMT

I'm a web developer, and I can tell you there is no reason why you should be requried to use any particular operating system to use the Arlo web site. The only oddity is that the site requires Flash, which is available for Linux. There is no tie-in to the desktop in any fashion, so any modern web browser, regardless of platform, should work. Firefox, Chromium, etc.

Arlo team, please don't drag us back to the dark ages of "the site must be viewed in Internet Explorer" We spent a good decade working to be free of these kinds of limitations. Esp. considering how much we paid for these Arlo camera systems.

Re: Arlo Pro Chrome Flash Player Won't update PLEASE HELP!!!!!!!

Erlander — Wed, 07 Nov 2018 23:04:58 GMT

Thank you pipsf

They are my sentiments entirely and I intend to perservere with both Chromium and Firefox.

Over the years I've been successful at most of these challenges. The way it wants the latest version of Flash might be the only problem as the Linux version may not show up as the latest.

Thank you for your encouragement.

Re: Arlo Pro Chrome Flash Player Won't update PLEASE HELP!!!!!!!

Erlander — Fri, 09 Nov 2018 10:54:38 GMT

After installing the Pepper flash non-free plugin flash is now working and I can use Live View in both Chromium and Firefox.

I can't Login With Chrome

kart56 — Thu, 06 Dec 2018 19:03:21 GMT

still can't login on chrome

I can't Login With Chrome

skisnkeys — Thu, 06 Dec 2018 19:03:35 GMT

I am having inconsistent results trying to logon to the Arlo site on all desktop browsers on a Mac.

THIS IS NOT A PC ONLY PROBLEM!

Re: Can't Log In To ARLO On PC

ShayneS — Thu, 06 Dec 2018 19:04:33 GMT

@skisnkeys @kart56

Have you tried to clear your cache and test again?

@skisnkeys

What other devices are you experiencing this issue with?

Re: Can't Log In To ARLO On PC

skisnkeys — Thu, 06 Dec 2018 19:30:39 GMT

Really? That would be the first thing I would do. Your website has some kind of Flash issue. it doesn't work properly on any browser on the Mac. The IOS version works fine. I am getting flash plugin errors for no reason (plugin is up to date). I tried it on the PC with similar results but on the Mac it misbehaves worse. The login is unresponsive and when it does respond it either brings up the camera screen or the camera screen flashes and then returns to the login screen. You have a flash issue.

Re: Can't Log In To ARLO On PC

jguerdat — Thu, 06 Dec 2018 20:43:56 GMT

Flash is an issue for live view, not login.