topic Re: 2 way galaxy s9 in Arlo Pro

2 Way Talk Is Not Working With Galaxy s9

Brianshawl73 — Wed, 30 Jan 2019 22:00:16 GMT

Cannot seem to get 2 way talk to work with galaxy s9. When we try it volume is low on camera,have to be close to hear and sounds like a robot.

Re: 2 way galaxy s9

ShayneS — Wed, 30 Jan 2019 22:02:08 GMT

Have you tested the 2 way audio with a different device, to see if this issue follows the camera or the phone/device used?

Re: 2 way galaxy s9

Brianshawl73 — Wed, 30 Jan 2019 23:52:17 GMT

Just tried on my wife's a7 and it worked fine.

Re: 2 way galaxy s9

Brianshawl73 — Wed, 30 Jan 2019 23:53:18 GMT

*S7

Re: 2 way galaxy s9

ShayneS — Thu, 31 Jan 2019 00:03:19 GMT

Is your s9 updated to the latest version of Android? Have you tried to clear you cache and remove/reinstall the Arlo Mobile App

Re: 2 way galaxy s9

Brianshawl73 — Thu, 31 Jan 2019 00:22:52 GMT

Phone says it has update,and I just uninstalled app and installed it,still not working.

Re: 2 way galaxy s9

ShayneS — Thu, 31 Jan 2019 00:29:03 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: 2 way galaxy s9

Meg_AU — Sat, 02 Feb 2019 20:45:40 GMT

I have the same issue. Have tested the camera from my laptop and can use sound/mic fine. Just my S9 that isn't working - have removed the app and reinstalled and didn't resolve the issue.

Re: 2 way galaxy s9

Brianshawl73 — Sun, 03 Feb 2019 21:56:53 GMT

I have also tried reset and deleted app. then reinstalling it..must just not be compatible with our phones. Have you tried calling Arlo? I kind of gave up, last time I called to ask a question I could not understand the person talking to me.So I will just live with it.