https://community.arlo.com/t5/Arlo-Pro/Uninstalling-and-reinstalling-helped-get-my-recordings-back-for/m-p/1673733#M52903 <P>Bad update version 2..7.1_23406. I read in a recent post that uninstalling and reinstalling the app doesn't work. I just did that and all my recordings are back. Try it before calling for support..</P> Fri, 25 Jan 2019 16:06:06 GMT Bart49 2019-01-25T16:06:06Z https://community.arlo.com/t5/Arlo-Pro/Uninstalling-and-reinstalling-helped-get-my-recordings-back-for/m-p/1673733#M52903 <P>Bad update version 2..7.1_23406. I read in a recent post that uninstalling and reinstalling the app doesn't work. I just did that and all my recordings are back. Try it before calling for support..</P> Fri, 25 Jan 2019 16:06:06 GMT https://community.arlo.com/t5/Arlo-Pro/Uninstalling-and-reinstalling-helped-get-my-recordings-back-for/m-p/1673733#M52903 Bart49 2019-01-25T16:06:06Z https://community.arlo.com/t5/Arlo-Pro/Uninstalling-and-reinstalling-helped-get-my-recordings-back-for/m-p/1673739#M52905 <P>im not sure yiu understood the posts</P> <P>all the library recordings are there, its when you open a older one to view</P> <P>it opens the wrong video, it opens the most recent recording.</P> <P>&nbsp;</P> <P>this problem has been posted on this board a few times.</P> <P>it is do to the bad app update on friday 2.7.1</P> <P>&nbsp;</P> <P>you need to call support takes about 15 minutes and open a case#</P> <P>they wont fix it unless we all open a case</P> <P>they will tell you delete the app and reinstall it. that does not work !</P> <P>&nbsp;besure to get a case#</P> <P>1-408-638-3750 usa</P> Fri, 25 Jan 2019 16:06:17 GMT https://community.arlo.com/t5/Arlo-Pro/Uninstalling-and-reinstalling-helped-get-my-recordings-back-for/m-p/1673739#M52905 meizydavid 2019-01-25T16:06:17Z