topic Base Station Is Not Connecting To Internet On Setup in Arlo Pro

Base Station Is Not Connecting To Internet On Setup

Tactks — Wed, 23 Jan 2019 00:25:29 GMT

I recently bought another 3 camera arlo pro setup for my mums house but im having trouble setting this one.

When i connect the base station to the router for set up all i get is a green light on power, nothing for internet and a amber light on the end one.

The router shows its connected to the station and i have moved ethernet cable to all ports but nothing.

I tried a factory reset on the base station but nothing changed.

Any help would be great before i take it back.

Base Station Is Not Connecting To Internet On Setup

jguerdat — Wed, 23 Jan 2019 00:25:45 GMT

When you reset, did you hold the button until the LEDs flashed amber? If so, it does sound like a hardware problem - I'd swap it at the store.

Base Station Is Not Connecting To Internet On Setup

Tactks — Wed, 23 Jan 2019 00:25:59 GMT

I held the button for 10 secs and the lights went amber flashing for abit before returning back then power green camera amber

Re: Base Station Is Not Connecting To Internet On Setup

jguerdat — Wed, 23 Jan 2019 00:41:23 GMT

You don't mention what the Internet LED is showing. All the LEDs provide clues.

Re: Base Station Is Not Connecting To Internet On Setup

Tactks — Wed, 23 Jan 2019 00:48:53 GMT

There is no internet light only green on power and amber on camera., or do you mean when I reset it what lights flash?

Re: Base Station Is Not Connecting To Internet On Setup

jguerdat — Wed, 23 Jan 2019 01:02:23 GMT

Does the Internet LED flash when resetting to prove that the LED works? If so and there's no light of any color when done rebooting, that implies one of 3 things:

1) Bad cable - replace it.

2) Bad router port - try a different one. Also try rebooting your router.

3) Bad port on the base. Swap the system at the store or open a case wih support:

https://www.arlo.com/en-us/support/contact.aspx