topic Re: Arlo Pro - Push Notifications to Primary User on Android Platform Intermittently Stop Working in Arlo Pro

Arlo Pro - Push Notifications to Primary User on Android Platform Intermittently Stop Working

JUGGAKNOTZZ — Mon, 09 Jan 2017 18:08:15 GMT

I have been using the Arlo Pro 4 camera setup for about two weeks now. I've experienced several instances of the motion triggered push notifications failing to send only to me, the primary user, on my Android device. The push notifications have not once failed to the secondary user on my account (also an Android device). I've resolved this issue a few times by uninstalling the app and reinstalling. This is probably the 5th time that this has occurred in two weeks. I've gone into Settings/Device/Sounds and Notifications/Application Notifications and the Arlo notifications are not blocked; I've also set the Arlo notifications as priority.

Are any other Arlo Pro users experiencing this same issue on an Android device?

Is this issue known to Arlo Support?

Any feedback is greatly appreciated. Thanks!

Re: Arlo Pro - Push Notifications to Primary User on Android Platform Intermittently Stop Working

JamesC — Tue, 10 Jan 2017 23:40:40 GMT

JUGGAKNOTZZ,

For push notifications to come through the app must be running on your device. Was that app running when these notifications failed to come through?

I have tested push notifications on Android and could not replicate any issues, are you still seeing this behavior?

JamesC

Re: Arlo Pro - Push Notifications to Primary User on Android Platform Intermittently Stop Working

JUGGAKNOTZZ — Thu, 19 Jan 2017 15:15:43 GMT

James,

Thank you for your response. I gave it a week or so before responding to see if I encountered this issue again. From the day that you replied to my original post, to now, this issue has not resurfaced.

FYI, I kill all active applications periodically throughout the day to prevent draining my device's battery. The push notifications seem to come through even when the Arlo app is not running (which is what I want! :-))

Should this issue return, I will reply to this post. Again, thank you for your time and for investigating this issue.

Cheers!

-JUGG