topic Re: Option to record not available in Arlo Pro

Option to record not available

numb15 — Mon, 14 Jan 2019 23:45:07 GMT

The option to record is suddenly no longer available in the Camera settings within the Mode.
I tapped on Mode, clicked on the pencil icon next to the camera, and the ‘record video’ option is visible but it’s not selectable. See screenshot attached. Is this a bug?

Re: Option to record not available

Streak2 — Tue, 15 Jan 2019 00:15:40 GMT

How many cameras do you have connected on your account?

Notice the message in your screenshot about upgrading your cloud storage?

Re: Option to record not available

Biegelrr — Tue, 15 Jan 2019 02:13:00 GMT

Same! When creating a mode unable to select record. It defaults to do nothing and I can’t fix it!

Re: Option to record not available

numb15 — Tue, 15 Jan 2019 04:10:17 GMT

I have three Arlo Pro cameras. Hadn’t spotted the message, is that a recent change by Arlo? I went through the plans, saw one for CVR too which may be why I can’t change that option. Weird thing is, on two of the cameras the option ‘record video’ is defaulted and greyed out as I shared earlier, but the third one is fixed to ‘do nothing’ and is not even saving motion/audio recordings (new screenshot attached, can’t select ‘record video’).

Re: Option to record not available

Streak2 — Tue, 15 Jan 2019 03:50:56 GMT

Restart your base and see if the problem is still there while using the browser interface https://arlo.netgear.com

Re: Option to record not available

numb15 — Tue, 15 Jan 2019 11:09:46 GMT

Hi, thanks, restarting the base and going through the desktop did enable me to change the third camera from ‘do nothing’ to ‘record’. Whilst I can edit the ‘record’ length through the desktop, I can’t do so through the app as the pencil icon is greyed out. I did delete and reinstall the app without luck. Hopefully an app update from Arlo will resolve this.

NO FREE recording anymore? Record video option is grey

bychance — Thu, 17 Jan 2019 14:40:32 GMT

I have latest version of iOS app, I notice record video option is in grey, I can't choose it anymore, it shows I need to upgrade the plan.

Re: Option to record not available

JessicaP — Thu, 17 Jan 2019 21:33:31 GMT

Hi @numb15,

What iPhone are you using to see the "Record video" grayed out? Are you also on the latest iOS version?

Re: Option to record not available

Briars — Fri, 18 Jan 2019 11:27:35 GMT

I am having the same problem. Option to record is greyed out. Need a fix quick. Arlo needs to address this.

Re: Option to record not available

Briars — Fri, 18 Jan 2019 11:37:38 GMT

Ok. I was having the same problem when I checked my cameras this morning. I posted on here then a few minutes later I rechecked my cameras and they all had the option to record. I did nothing to the system and was using my iPhone at all times. Odd