topic Arlo Pro Video Is Flashing in Arlo Pro

Arlo Pro Video Is Flashing

JackDux — Thu, 17 Jan 2019 21:36:22 GMT

My 2 Arlo Pro cameras flash bright and dim in both recorded and live video. See attached. Both are set to night vision enabled but it seems to happen daytime or lighted evening. Batteries are well charged. Any ideas are appreciated.

Arlo Pro Video Is Flashing

steve_t — Thu, 17 Jan 2019 21:36:37 GMT

Can you please reattach the attachment?

Arlo Pro Video Is Flashing

JackDux — Thu, 17 Jan 2019 21:36:50 GMT

Hopefully this attachment works

Arlo Pro Video Is Flashing

jguerdat — Thu, 17 Jan 2019 21:37:06 GMT

Nope. View a video in the library and then use the sharing icon/link at the bottom. Copy the link and paste it in your post here.

Re: Arlo Pro Video Is Flashing

JackDux — Sat, 19 Jan 2019 11:58:00 GMT

https://arlo.netgear.com/hmsweb/users/library/share/link/63181DE474623C9C_201901

Thanks. Try this ?

Re: Arlo Pro Video Is Flashing

jguerdat — Sat, 19 Jan 2019 14:17:28 GMT

Hear the clicking and see the color to B&W to color switching? The camera is right at the threshold for night vision and is busy trying to decide which mode it should operate in. Increase or decrease the lighting to make it consistent. I would try to eliminate the patio door from view since it's likely the cause of this.

Re: Arlo Pro Video Is Flashing

JackDux — Sat, 19 Jan 2019 16:33:11 GMT

Thanks. That makes sense. I will try that for a few days and reply back.

Re: Arlo Pro Video Is Flashing

JackDux — Tue, 22 Jan 2019 00:48:40 GMT

That doesn’t seem to be working either. This video is repointed away from the window, at night, full lights on. I disconnected the camera and reconnected with no change in quality. Btw, a 2nd camera I have is doing the same.

Jack

https://arlo.netgear.com/hmsweb/users/library/share/link/E8898628DF2E482E_201901

Re: Arlo Pro Video Is Flashing

jguerdat — Tue, 22 Jan 2019 01:02:37 GMT

Link has expired. Take the camera into a dark room and test both lights off and on to see if it works properly.

Re: Arlo Pro Video Is Flashing

JackDux — Tue, 22 Jan 2019 01:17:31 GMT

No change. Does the same in dark or light. Updated video

https://arlo.netgear.com/hmsweb/users/library/share/link/BB2C36829E3A5CC7_201901

Re: Arlo Pro Video Is Flashing

jguerdat — Tue, 22 Jan 2019 01:28:38 GMT

That view certainly seems bright enough so I suspect a hardware issue. Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx