topic Activity Zones Is Missing From The Device Settings In The IOS Mobile App 2.7.0 in Arlo Pro

After 2.7.0 Update I have Lost The Ability To Create Activity Zones. Any Advice?

Meyekl — Mon, 14 Jan 2019 19:45:50 GMT

Activity Zones Is Missing From The Device Settings In The IOS Mobile App 2.7.0

Anjos — Mon, 14 Jan 2019 17:22:52 GMT

Hello. I just downloaded the latest version of the app on my IPhone. So far, I noticed the following.
1. Activity Zones is missing from the device settings.
2. Camera positioning under the device utilities is not selectable.

Anyone having the same issues?
Thanks.

Activity Zones Is Missing From The Device Settings In The IOS Mobile App 2.7.0

Adksi11892 — Mon, 14 Jan 2019 17:23:13 GMT

Also whenever I go into my library I get an annoying pop up saying “Cloud storage keeps all your clips secure”, I’ve already got a subscription.

Activity Zones Is Missing From The Device Settings In The IOS Mobile App 2.7.0

Anjos — Mon, 14 Jan 2019 17:23:27 GMT

I also have a subscription, but I haven’t seen this error come up yet.

Activity Zones Is Missing From The Device Settings In The IOS Mobile App 2.7.0

EArms — Mon, 14 Jan 2019 17:23:49 GMT

I have a subscription to Arlo Smart Premier, and I'm also seeing this annoying pop up that says "Cloud storage keeps all your clips secure. Activate Arlo Smart subscription today and watch video clips anytime anywhere at your fingertips" almost every time I go into my library after this latest update. Arlo Support, how can I turn this off??

Re: After update have lost ability to create activity zones. Any advice?

CaneZMD — Wed, 09 Jan 2019 22:59:54 GMT

Same problem here... lost activity zones

Where Did Activity Zones Go with latest Arlo IOS App update?

vpasq — Thu, 10 Jan 2019 19:16:26 GMT

I am a premiere subscriber and until the latest Arlo app update, I always had the Activity Zones feature in my Device settings under Video Settings, which allowed me to set activity zones. However, in the latest release, that feature is completely missing, and the only items now are Brightness, pan/zoom, Night Vision and Power Management. WHAT HAPPENED TO MY ABILITY TO SET ACTIVITY ZONES? I checked every other option in the new app BUT IT IS NOT THERE, and I am paying for that feature, and it is advertised as part of the premiere package! HELP!!!!!!!!!!! I will say I can see it as it used to be in the online MyArlo account, but I rarely use my online application since it requires flash which I avoid, so my IOS app is my sole source. ARLO - PLEASE FIX THIS SOONEST!!!!!!!!!!!!!

Re: After update have lost ability to create activity zones. Any advice?

K41zen — Fri, 11 Jan 2019 06:45:45 GMT

Same issue here.. Interestingly as these 2 cameras had activity zones, which I can no longer see, they are also the only 2 cameras out of 8 that are not recording anymore.

Can see motion lights when detecting movement but go off after a few seconds.

Have tried making various changes to the cameras to rewrite settings back but doesn’t make a difference.

Everything was working fine until the app on my iPhone was upgraded. All devices are running the latest firmware’s. too.

Re: After update have lost ability to create activity zones. Any advice?

vpasq — Fri, 11 Jan 2019 19:40:00 GMT

Same here. Filed a case report with Arlo Support yesterday and they promised to escalate the issue saying they had no prior notice of this issue, so it would be good for everyone to report it as well, not just on the forum. I especially asked for prompt correction, since this is a feature promised and paid for in the Premiere subscription and one I use all the time. Hoping for a quick fix!!!!

Re: After update have lost ability to create activity zones. Any advice?

dalharmony — Fri, 11 Jan 2019 21:26:40 GMT

I also lost ability to record. Camera came with 7 days free cloud recording. I lost it with the app upgrade. Cameras purchased from Costco.

Activity Zones Is Missing From The Device Settings In The IOS Mobile App 2.7.0

ShayneS — Mon, 14 Jan 2019 17:23:36 GMT

@EArms

Are you still experiencing this issue? Have you tried to remove & reinstall the Arlo Mobile App? What Device/Model/OS are you using?

Activity Zones Is Missing From The Device Settings In The IOS Mobile App 2.7.0

ShayneS — Mon, 14 Jan 2019 17:23:59 GMT

@Anjos

Are you still experiencing this issue? Have you tried to remove & reinstall the Arlo mobile app & reboot your base station? Do you have a screenshot of the missing activity zones feature? What Device/Model/OS are you using?

Activity Zones Is Missing From The Device Settings In The IOS Mobile App 2.7.0

Anjos — Mon, 14 Jan 2019 17:24:12 GMT

Hello Shayne

Yes. I’m still experiencing issues. I have reinstalled the app, signed in and out, restarted the base, and restarted my phone. I use a iPhone X on 12.1 iOS. The current issues that I’m having with the new update...
1. Activity Zones is missing.
2. Call a friend setup is missing.
3. Some of the filters in the library are missing. I’m unable to filter videos that are marked person.
4. The recorded video count displayed on each camera does not immediately set to zero when videos are viewed in the library.
I’ve attached a screen shot. Activity Zones was located below video settings.

Activity Zones Is Missing From The Device Settings In The IOS Mobile App 2.7.0

ShayneS — Mon, 14 Jan 2019 17:24:23 GMT

@Anjos

Thank You for the information & the screenshot!

Which cameras are having the issue with the activity zones missing?

Activity Zones Is Missing From The Device Settings In The IOS Mobile App 2.7.0

Anjos — Mon, 14 Jan 2019 17:24:35 GMT

I have a total of four cameras. Activity zones is no longer available for all four cameras.

Re: Arlo app v2.7.0 issues

ShayneS — Sat, 12 Jan 2019 00:21:33 GMT

Sorry, I should have rephrased that question. Are these Arlo Wire Free, Pro, Pro 2 etc. On battery power or AC powered?

Activity Zones Is Missing From The Device Settings In The IOS Mobile App 2.7.0

Anjos — Mon, 14 Jan 2019 17:24:46 GMT

I have Arlo Pro cameras on battery power and each connected to the Arlo solar panels.

Re: After update have lost ability to create activity zones. Any advice?

CaneZMD — Sat, 12 Jan 2019 13:49:15 GMT

I created a ticket on Wednesday... no response so far.

The rep kept telling me I only had a basic plan on their server. But when I login I have the premium plan.

Missing Activity Zone Settings

sacornel — Sun, 13 Jan 2019 17:23:33 GMT

Activity Zone settings have gone missing from all my Arlo Pro cameras. My Arlo Pro 2 cameras have not been affected.

Re: After update have lost ability to create activity zones. Any advice?

sacornel — Sun, 13 Jan 2019 17:28:24 GMT

Same problem here. My Pro 2 cameras are okay, but the Pro cams have lost the Activity Zone settings.