topic Arlo Pro camara in zoom position and I am not able to correct it. in Arlo Pro

Zoom Feature - Nothing Will Zoom In & Out On the Web Portal In The Library

Khone — Tue, 15 Jan 2019 17:45:07 GMT

I made a post on this earlier but haven't received a response and can't find it anywhere in the posts. So, will do it again.

Whenever I open a video, either via email or in my library, when I click to open it, and then the zoom link in the lower left, it doesn't zoom or pan.

This just started this week. Before, no problems.

Any ideas on how to get that function back?

Zoom Feature - Nothing Will Zoom In & Out On the Web Portal In The Library

jguerdat — Tue, 15 Jan 2019 17:45:22 GMT

This is on a browser, right? When I click on the zoom icon, a vertical bar shows up wuith a bll at the bottom. I then grab the ball and slide it.

Zoom Feature - Nothing Will Zoom In & Out On the Web Portal In The Library

Khone — Tue, 15 Jan 2019 17:45:34 GMT

That's right. But it won't zoom. Nothing works. No problems before.

Zoom Feature - Nothing Will Zoom In & Out On the Web Portal In The Library

Khone — Tue, 15 Jan 2019 17:45:46 GMT

Apparently, this problem doesn't have a solution. What a bummer to lose that function when it worked perfectly before.

Zoom Feature - Nothing Will Zoom In & Out On the Web Portal In The Library

jguerdat — Tue, 15 Jan 2019 17:46:11 GMT

I just got back on the computer this morning and found it's exactly as you describe. WHat worked a few days ago doesn't now. Open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx

Re: Zoom Feature - Nothing Will Zoom In & Out On the Web Portal In The Library

SandiBeach — Tue, 15 Jan 2019 21:25:30 GMT

I just logged into the forum to post the same thing and look for a fix. I can't get my zoom to work on any of my cameras. Where is the fix, Arlo?

Re: Zoom Feature - Nothing Will Zoom In & Out On the Web Portal In The Library

ShayneS — Tue, 15 Jan 2019 21:30:45 GMT

@SandiBeach

I have escalated reports regarding this issue & I will keep you up to date.

Re: Zoom Feature - Nothing Will Zoom In & Out On the Web Portal In The Library

Khone — Tue, 15 Jan 2019 21:46:41 GMT

Thank you ShayneS for that info.

FYI I tried to contact support on this issue via chat. Didn't work. Chat never opened. I used both IE and Mozilla Firefox to try. Couldn't find an email link.

Will wait to see if there is a solution.

Arlo Pro camara in zoom position and I am not able to correct it.

Axson — Wed, 16 Jan 2019 00:26:47 GMT

One camera in zoom and i am not able to change it. How do i adjust it.

Re: Arlo Pro camara in zoom position and I am not able to correct it.

jguerdat — Wed, 16 Jan 2019 00:44:53 GMT

Assuming this is using a browser, I've raised this as an issue and it's beinglooked into.

Re: Arlo Pro camara in zoom position and I am not able to correct it.

JamesC — Wed, 15 May 2019 16:49:53 GMT

A backend fix was released that should resolve this issue. Please let us know if you still have problems now that this issue has been fixed.

JamesC