topic Camera does not turn on in Arlo Pro

Arlo camera does not turn on

Kateconceicao3 — Tue, 15 Jan 2019 18:11:07 GMT

I have been trying to connect my Arlo Pro 2 cameras and they do not turn on. All the lights on the base station are green and when I sync the camera and base station the blue light links rapidly which should be a sign that the camera has been done and synced but the camera just automatically turns off as if nothing has been synced. I have turned everything off and restarted and the problem still persists.??

Re: Arlo camera does not turn on

jguerdat — Tue, 15 Jan 2019 19:22:00 GMT

Try logging out and back in as well as trying both the app and a browser. It may just be a display issue.

Camera does not turn on

Kateconceicao3 — Tue, 15 Jan 2019 22:25:21 GMT

My Arlo Pro syncs to the base station but the camera turns off and on the app when I want to add the camera it does not detect any of my Arlo cameras

Re: Camera does not turn on

steve_t — Wed, 16 Jan 2019 00:43:54 GMT

Not sure what you mean. The camera is sync'd to the base station? The camera goes offline?

Re: Camera does not turn on

Kateconceicao3 — Wed, 16 Jan 2019 01:13:18 GMT

I’m trying to connect 2 cameras. when I sync each camera the blue light flashes slowly and than it flashes rapidly supposedly it’s supposed to start working from there but my camera flashes rapidly and than turns off.

Re: Camera does not turn on

steve_t — Wed, 16 Jan 2019 01:55:35 GMT

If the blue LED flashes rapidly, that indicates that the camera has successfully sync'd. So after this, it's not displayed in your My Devices list?

Re: Camera does not turn on

Kateconceicao3 — Wed, 16 Jan 2019 15:05:41 GMT

Yes that’s exactly what is happening

Re: Camera does not turn on

jguerdat — Wed, 16 Jan 2019 15:08:36 GMT

A bit of a long shot but log out and back in to see if there's a difference.

Re: Camera does not turn on

steve_t — Wed, 16 Jan 2019 20:34:40 GMT

Try power cycling your base and trying again. If that fails to work, remove all devices from the app. Then hold a paper clip etc in the reset button on the base until the power LED changes from green to amber. Then wait til the power and internet LEDs are green again. Then open app. Add Device. Base station. Then after adding the base station, try and sync the cameras