topic Re: ARLO PRO: Recording time adjuster stuck in Arlo Pro

ARLO PRO: Recording time adjuster stuck

Slono — Sat, 31 Dec 2016 06:46:51 GMT

Hi, is anybody else experiencing a problem with the Arlo Pro where the slider for the recording time is stuck at 10 seconds and won't let you adjust it? The first time it happened I power cycled the base station and it's been stuck ever since. I am using an apple iPhone with the latest version of IOS.

Re: ARLO PRO: Recording time adjuster stuck

migman_2001 — Sat, 31 Dec 2016 07:14:13 GMT

Use the web portal via a computer. There have been issues with the iOS apps not working properly.

Re: ARLO PRO: Recording time adjuster stuck

Slono — Sat, 31 Dec 2016 07:42:42 GMT

I took your advice and tried using Google Chrome and Microsoft Edge. With BOTH browsers I encountered an error where all my hardware showed "OFFLINE" when they were all clearly online. My iPhone shows they are all online, and I tested this by walking in front of the cameras and testing the base station alarm. So now I am left with an IOS APP that cannot adjust the recording time and issues with Netgear's online configuration that is not able to retrieve information from my hardware due to connection (OFFLINE) issues.

Somebody tell me what's going on beause this is extremely frustrating, especially after paying $900 CAN for a pack of 4 cameras and a base station.

Re: ARLO PRO: Recording time adjuster stuck

TomMac — Sat, 31 Dec 2016 13:34:09 GMT

I know you may not want to hear...can you try Fire Fox.

I've seen it work where the other didn't.

After that, first try a power button reboot of the base unit

Re: ARLO PRO: Recording time adjuster stuck

Slono — Sun, 01 Jan 2017 05:45:36 GMT

So I tried Firefox and everything works dandy. The IOS app, google chrome and Microsoft Edge still don't work but at least I can adjust it now.

Thanks or suggesting Firefox.

Re: ARLO PRO: Recording time adjuster stuck

JamesC — Tue, 03 Jan 2017 22:39:10 GMT

Slono,

Consider reinstalling the Arlo mobile app on your iOS device, are you still experiencing the issue?

For your web browser, be sure Flash is enabled and up to date, that could cause the issue you are describing.

JamesC

Re: ARLO PRO: Recording time adjuster stuck

Slono — Fri, 06 Jan 2017 10:48:48 GMT

I've reinstalled the Arlo App on my iPhone 6 and it no longer has that issue. The issue now (and has been since I started using the app) is that the settings seem to change by themselves, specially the mode settings. On occasion the app does not even display the little pencil (edit) icon for me to adjust the time adjustment sliders. Sometimes the recording setting is disabled and I have to enable it again.

It seems like the app makes changes to my settings whenever it feels like.

Re: ARLO PRO: Recording time adjuster stuck

JamesC — Tue, 10 Jan 2017 18:16:12 GMT

Slono,

Consider rebooting your base station and your phone (power cycle the base using tone on-off button). Do you still see the same behavior?

JamesC