topic Arlo Pro Scheduled Mode Not Updating In iOS App in Arlo Pro

Arlo Pro Scheduled Mode Not Updating In iOS App

Trigger78 — Wed, 16 Jan 2019 19:29:56 GMT

While using Schedule mode, if I change the current time period from Armed to Disarmed or vice versa, the displayed mode status is not updated until I force close and reopen the app.

Re: Arlo Pro scheduled mode not updating in iOS app

ShayneS — Wed, 16 Jan 2019 19:31:19 GMT

Have you tried to reboot your base station & test again? What Arlo Mobile App/IOS Version are you using?

Re: Arlo Pro scheduled mode not updating in iOS app

Trigger78 — Wed, 16 Jan 2019 21:33:15 GMT

Yes, I tried both a power restart and software restart. iOS v12.1.2, app v2.7.0

Re: Arlo Pro scheduled mode not updating in iOS app

ShayneS — Wed, 16 Jan 2019 23:06:12 GMT

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

Re: Arlo Pro scheduled mode not updating in iOS app

Trigger78 — Thu, 17 Jan 2019 06:02:34 GMT

Anyone who has spent any time on this forum knows that contacting customer support is a waste of time. I've reported the issue here; the company has the info they need and should fix it. I'm not the first person to report that mode scheduling doesn't work properly.

Re: Arlo Pro scheduled mode not updating in iOS app

ShayneS — Thu, 17 Jan 2019 17:21:15 GMT

@Trigger78

Due to the amount of issues described I have opened a case for you. Customer Support will be contacting you as soon as possible.

Re: Arlo Pro scheduled mode not updating in iOS app

Trigger78 — Tue, 19 Feb 2019 20:06:10 GMT

Thank you, Shayne; the mode display issue was fixed in the latest app release.

Re: Arlo Pro scheduled mode not updating in iOS app

ShayneS — Tue, 19 Feb 2019 22:35:34 GMT

@Trigger78

That Is great to hear!