topic Re: Arlo subscription change? in Arlo Pro

Possible change to free 7 day storage

migman_2001 — Tue, 08 Jan 2019 18:17:13 GMT

I am starting to sense that Arlo may be getting ready to move towards getting more people to pay for cloud storage.
This article, while discussing the Ultra, says that clould storage for regular users is only 3 days. While this is only one article to say this, and may be inaccurate, I did get a pop up this morning when opening my recordings hounding me to upgrade to a paid plan.

https://www.techhive.com/article/3325214/security-cameras/arlo-unveils-its-ultra-4k-smart-home-security-camera.amp.html

Any thoughts on this?

Re: Possible change to free 7 day storage

migman_2001 — Tue, 08 Jan 2019 18:19:39 GMT

Here is the paragraph:

Unfortunately, it appears that Arlo will be ending its free cloud video storage option with the Ultra 4K. Current Arlo cameras get a generous three days of free storage, making them great for consumers who don’t want to pay a monthly video storage plan. With the Ultra 4K, users will have to choose a subscription plan when the bundled 1-year subscription ends, an Arlo representative said.

Re: Possible change to free 7 day storage

castro1688 — Tue, 08 Jan 2019 18:51:10 GMT

I hope Arlo people are reading this. The premium service was such TRASH and had such lowsy usage they are now going to be **bleep**ty humans and force a subscription to use the 4k cameras. I'm done with Arlo and moving to local storage.

arlo pro smart premier free?

trawilson01 — Wed, 09 Jan 2019 11:30:33 GMT

can anyone explain what is going on with arlo subscriptions?

i purchased the arlo pro 6 camera system with 30 days cloud storage.

i am confused by the plans but it seems that basic plan is now gone?!?

has it been replaced by smart premier? and why?

when i go to subscriptions, it says zero $ per month yet wants my credit card info.

are early arlo pro basic plans being grandfathered in to smart premier?

can someone please explain all this...

thanks, allen

Arlo subscription change?

sgtross — Wed, 09 Jan 2019 14:05:34 GMT

What is going on with arlo subscriptions?
It seems that basic plan is now gone?
Is it being replaced by smart premier?

When you go to subscriptions, it says zero $ per month yet ask for my credit card info.

Are early arlo basic plans being grandfathered in to smart premier? What action should be taken here.

Some have said do nothing and the basic plan remains the same.
Can anyone please explain all this...

Thanks,
Sgtross

Re: arlo pro smart premier free?

jogearce — Wed, 09 Jan 2019 14:11:10 GMT

It is not. I noticed the same thing but then when i tried to switch, the final confirmation screen states it will be 9.99 after trial ends.

Re: arlo pro smart premier free?

JoeCymru — Wed, 09 Jan 2019 14:46:09 GMT

The normal basic plan is for up to five cameras. There were special pacages on the market for six camera systems that allowed one to stay on the basic plan (Best Buy for one had this package, maybe still has). Theoretically, your serial number should have identified this as one of the six camera systems that can stay on basic. The 30 day storage is a free trial. When it expires, you either sign up for the $10 a month or it should revert to basic seven dayfor your special package of six cameras. No free 30 day storage.

Is the Free Basic plan going away?

arlopro2user — Wed, 09 Jan 2019 14:46:29 GMT

I got an odd warning looking at my videos today implying that I would only be able to view my cloud recordings if I went to an upgraded plan. Looking through the menus I found this page that also implies the basic/free plan is going away or being grandfathered out:

https://kb.arlo.com/000062163/Where-is-the-Basic-Subscription-plan

Re: Arlo subscription change?

arlopro2user — Wed, 09 Jan 2019 14:49:30 GMT

I want to know this as well. It appears that slowly all the free cloud services (which made Arlo great to start) is vanishing.

Re: Is the Free Basic plan going away?

sdrj — Wed, 09 Jan 2019 14:57:25 GMT

Jeez .. hope not

If that does happen then been sold Arlo Pro 2 under false pretences and will be returning for full refund

Re: Arlo subscription change?

Lanctthetank — Wed, 09 Jan 2019 15:40:38 GMT

I hope it remains free too as the 7day cloud is perfect for and really dont want to pay

Re: Is the Free Basic plan going away?

Fun4stuff — Wed, 09 Jan 2019 15:59:22 GMT

Nope, at least not based on the webpage you linked.

"You currently have and will continue to have all the benefits that were included with the purchase of your camera, including 7-day free cloud storage."

Re: arlo pro smart premier free?

JPC — Wed, 09 Jan 2019 16:29:47 GMT

There's a transition right now going on with this new App integrating Arlo's 4K.. Now, I read there's a special 1yr. Smart premier plan for it.. So you might be confused by this..

Re: Is the Free Basic plan going away?

arlopro2user — Wed, 09 Jan 2019 16:31:37 GMT

That phrasing isn't that the plan isn't going away, but people can keep it if they have it. The plan appears to be gone for any new customers.

Re: Arlo subscription change?

Beachdayz — Fri, 11 Jan 2019 04:11:22 GMT

I have the original Arlo base and cameras. I bought the Arlo package specifically because I had access to five cameras without a subscription price. As of two days ago I no longer have access to record live video and I no longer have access to change my recording time from any of my iOS devices. I have the same system in 3 different properties and have the same issues on all three systems.

I can no longer access my Record button following these steps.

“Mode”

“Armed”

Tap pencil

“Recored Video” is grayed out and unaccesible.

How can I regain access to my record button?

Issue Two:

I have a shield with an !. When I tap on it I get three options”

“Call friend”

“Call e911”

“Cancel”

I have rebooted base station and resynced all cameras at each location. I have went on the PC and tried to sign in to each account on three different web browsers and I am unable to gain access to Arlo website.

When I go into Subscriptions through my settings it states “No Arlo Smart Plan Yet” ..... underneath it states “Where’s the basic plan gone?” When I tap on the question “where is the basic plan gone” it carries me to the Arlo product page to purchase a subscription. I should be grandfathered into any subcription change and receive the same services that I have received for the past four years when I purchased the systems. I will not purchase a subscription for an Arlo system. If I must purchase a subscription I will go with a system that has better video quality and much less lag time.

And why were we not notified by Arlo there may be changes? Typical BOHICA by Arlo. This is Arlo’s last chance to keep me as an end user.

Any help regaining access to my record option would be greatly appreciated.

Re: Arlo subscription change?

AZ2019 — Fri, 11 Jan 2019 10:04:30 GMT

Same problem here. Allegedly all benefits originally included with the purchase (free 7-day cloud storage etc.) remain available, but the system no longer records to cloud or sends notifications.

The most charitable interpretation I have is that this is a hiccup resulting from a misconfiguration during the change to the new plan structure. I hope this will get fixed soon, otherwise I see a nice class action suit coming.

Re: Arlo subscription change?

jguerdat — Fri, 11 Jan 2019 13:19:30 GMT

The fastest thing to do to regain control is to reset the system (yes, I know it's a PITA). Remove all devices from Settings, My Devices and start fresh. WHile this takes some time, you should end up with a working system in half an hour.

Re: Arlo subscription change?

Beachdayz — Sat, 12 Jan 2019 04:22:30 GMT

Jguerdat..... Have you tried the total reset of the whole system? I don’t want to attempt it and then lose more functionality than I already have. I know in the agreement Netgear states they can change or stop providing any function at any time but you would think they would at least let you know they are doing so. And if it is some type of config error/malfunction it would be nice if they would be responsible and at least respond to my inquiries made directly to Arlo support online and through the customer support line with an explanation.

I was able to finally get onto my Account through the website and adjust my record times from there but as of right now the adjusted recording seconds are not carrying over to my iOS devices which continues to render the function useless.

Only thing I still need to check is if I can regain my live record function from the web.

This is just as bad as Arlo advertising the system is Alexa compatible but the main function I use on my Arlo is not an available function with the Alexa Dot 3rd Gen..... (they failed to mention in their promotional marketing the functions were limited ) being the simple Arm and Disarm feature.

Re: Arlo subscription change?

Beachdayz — Sat, 12 Jan 2019 04:24:13 GMT

Where did you get the info of it being a miconfiguration? Did this come from Arlo?

Re: Arlo subscription change?

Beachdayz — Sat, 12 Jan 2019 04:31:51 GMT

They are slowly making the system useless unless you give in and purchase a subscription. I have already given them $2100 in the past four years for systems for my three properties. With a consistent loss of features and the outdated functionality of the system, especially with the 8 to 10 seconds lag time from alert to record, I feel I have more than paid for the access to all the functions that were available when I purchased my systems.