topic Re: Why hasn't my VMB4000r3 Base updated - stuck on 1.11.9.0_26520 in Arlo Pro

Why hasn't my VMB4000r3 Base updated - stuck on 1.11.9.0_26520

Dustin278 — Thu, 10 Jan 2019 18:25:29 GMT

After numerous restarts my VMB4000r3 Base is stuck on 1.11.9.0_26520 - should be

Arlo Base Station VMB3010/VMB4000 - 1.12.0.1_27940

Bug Fixes

Re: Why hasn't my VMB4000r3 Base updated - stuck on 1.11.9.0_26520

EKS — Fri, 11 Jan 2019 16:44:18 GMT

I’m having the same problem.

Re: Why hasn't my VMB4000r3 Base updated - stuck on 1.11.9.0_26520

JoeCymru — Fri, 11 Jan 2019 20:04:37 GMT

Does it show updates available under devices settings? It certainly should. Sometimes a roll out just does not work for everyone. Other than that perhaps there is an account problem on the backend.

Re: Why hasn't my VMB4000r3 Base updated - stuck on 1.11.9.0_26520

JPC — Fri, 11 Jan 2019 20:15:29 GMT

Maybe a complete reset on the back of your Base and resync all cams can help? I know it's a PITA but sometimes when all things failed maybe it can help as a last option..

Re: Why hasn't my VMB4000r3 Base updated - stuck on 1.11.9.0_26520

EKS — Fri, 11 Jan 2019 20:24:08 GMT

There is nothing listed under updates. I tried restarting the base and that didn’t help. So I may have to try a reset.

Re: Why hasn't my VMB4000r3 Base updated - stuck on 1.11.9.0_26520

Dustin278 — Tue, 15 Jan 2019 15:02:42 GMT

Looks like my last resort is to do a full reset then re-sync all my cameras.. what a PITA

Re: Why hasn't my VMB4000r3 Base updated - stuck on 1.11.9.0_26520

Dustin278 — Tue, 15 Jan 2019 23:00:09 GMT

Complete reset was the fix but what a pain!!

Re: Why hasn't my VMB4000r3 Base updated - stuck on 1.11.9.0_26520

EKS — Tue, 15 Jan 2019 23:26:31 GMT

Thanks for the update! I’m going to give it a try. Any words of wisdom? Did you just push the rest button?

Re: Why hasn't my VMB4000r3 Base updated - stuck on 1.11.9.0_26520

jguerdat — Wed, 16 Jan 2019 00:41:06 GMT

No. Remove everything from Settings, My Devices and start fresh, claiming the base and then syncing the camera.

Re: Why hasn't my VMB4000r3 Base updated - stuck on 1.11.9.0_26520

EKS — Wed, 16 Jan 2019 00:57:05 GMT

Will I be able to sign back into my account without creating a new one? I’m on the Arlo Smart Premier Plan. Thanks so much.

Re: Why hasn't my VMB4000r3 Base updated - stuck on 1.11.9.0_26520

jguerdat — Wed, 16 Jan 2019 01:02:44 GMT

The account itself isn't affected, just the hardware.

Re: Why hasn't my VMB4000r3 Base updated - stuck on 1.11.9.0_26520

EKS — Wed, 16 Jan 2019 01:04:34 GMT

Thanks so much! I’m going to brave the waters tomorrow. I’ll check back in with the results.

Re: Why hasn't my VMB4000r3 Base updated - stuck on 1.11.9.0_26520

Dustin278 — Wed, 16 Jan 2019 01:52:42 GMT

Yeah I reset the base using a paperclip and holding for about 10 seconds - waited a few minutes for base to boot back up and then started adding all my camera's + doorbell via Arlo app.. Up and down ladders to get all my cameras.

Re: Why hasn't my VMB4000r3 Base updated - stuck on 1.11.9.0_26520

EKS — Wed, 16 Jan 2019 01:53:54 GMT

I’m not looking forward to that!

Re: Why hasn't my VMB4000r3 Base updated - stuck on 1.11.9.0_26520

jguerdat — Wed, 16 Jan 2019 14:27:31 GMT

It's a pain but the end result can be worth it. One tip - if you have a second person to help, position one at the base to press the sync button and the second going to each camera. Depending on the signal strength, the first person can briefly press the base sync button (don't hold it) and let the second person know to press the camera sync button with the camera in place. I do this all the time with 100% success but can't guarantee that level for everyone else. It solves the need to take the camera down to sync and then have to reposition it.

YMMV.

Re: Why hasn't my VMB4000r3 Base updated - stuck on 1.11.9.0_26520

EKS — Thu, 17 Jan 2019 17:53:54 GMT

Reset my base added my cameras and everything updated as it should. Thanks everyone for your help!