topic I Cannot View Recordings From Email Alert - It States I need To Download First in Arlo Pro

I Cannot View Recordings From Email Alert - It States I need To Download First

mritech2 — Tue, 15 Jan 2019 19:10:20 GMT

Question, all the sudden I can't view my recordings through email alert? Any idea why I can't all the sudden....when I try to view a pop up states I need to download it first? Never seen this before?

Thanks!

Re: Arlo pro

ShayneS — Wed, 16 Jan 2019 19:16:04 GMT

Does this issue occur on your Phone & Computer?

Re: Arlo pro

mritech2 — Wed, 16 Jan 2019 19:36:40 GMT

Phone, haven't tried it on a computer. Used to be able to view it through email message from Arlo on my phone.

Re: Arlo pro

jguerdat — Wed, 16 Jan 2019 20:48:05 GMT

I would reboot the phone and reinstall the app for starters.