topic Re: Cannot view devices on Safari web browser.. in Arlo Pro

Cannot view devices on Safari web browser..

PJW-YYC — Thu, 03 Jan 2019 22:53:20 GMT

IOS 12.1.1 Safari arlo.netgear.com. I do not see my devices when logging in. I see the number of cameras connected, but that’s it.

I select My Account from the menu on the top right, then select View Cameras. I get message “Safari cannot open the page because the address is invalid”.

I have no issues with Safari and Chrome on macOS.

Re: Cannot view devices on Safari web browser..

JessicaP — Fri, 04 Jan 2019 20:32:08 GMT

Hi @PJW-YYC,

Are you trying to view the cameras on your iOS device? If so, we recommend to use the Arlo app.

Re: Cannot view devices on Safari web browser..

PJW-YYC — Sat, 05 Jan 2019 19:02:52 GMT

Yes, it is on the iPad which is an iOS device. I prefer the web interface over the app. I often travel with iPad and it would be more convenient.

Re: Cannot view devices on Safari web browser..

JessicaP — Mon, 07 Jan 2019 22:08:41 GMT

We recommend using the Arlo app to view your cameras live. Otherwise, feel free to post on the Idea Exchange Board regarding wanting to view your cameras on a web browser through a mobile device.