topic Re: Base Station Wont Upgrade Firmware in Arlo Pro

Base Station Wont Upgrade Firmware

TexasJ — Sun, 06 Jan 2019 17:06:10 GMT

My Arlo Pro has worked great for the past year until recent months. Seems to be issues from the firmware. Everything went non responsive last night so I reset the system and removed everything. Both my cameras and base station firmware are out of date. Seems I cant update the cameras until I update the base station.

I have been trying to update the firmware from 1.12.0.0_27099 to
the latest one 1.12.0.1_27940. It keeps asking me to do so and I try but after the reboot,the update doesn’t take. I e power cycled and updated and nothing works.

My base station is the Arlo Pro VMB 4000.

Could Netgears upgrade servers be down? I feel like i have done everything I can except drop kick the system. Please advise.

Re: Base Station Wont Upgrade Firmware

jguerdat — Sun, 06 Jan 2019 19:19:29 GMT

Since you've already reset the system, I would take it a step further. Remove everything from Settings, My Devices (again). Press the base reset button until the LEDs flash amber. Let it reboot. When online again, claim the base and update the firmware. Any luck?

Re: Base Station Wont Upgrade Firmware

TexasJ — Sun, 06 Jan 2019 21:07:33 GMT

Just tried again. Removed everything....reset w a papperclip. Added back the base station w a new name. Device Info > install latest firmware update.

It self Rebooted and still says that I have a firmware update to be installed.

I can connect cameras to base station but the messages to update the firmware fill my dashboard.

There is something preventing the firmware update.

Re: Base Station Wont Upgrade Firmware

jguerdat — Mon, 07 Jan 2019 00:40:16 GMT

If possible, swap at the store.Otherwise, open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx

Re: Base Station Wont Upgrade Firmware

TexasJ — Mon, 07 Jan 2019 04:24:48 GMT

Well. It finally updated on its own. Im not sure how it happened because I tried a few times with no luck. Then I just noticed an hour ago that it was complete. 🤔

I’ll take it. Now to update the camera firmware. Fingers crossed